* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Intelligible and incisive communication between the secretaries and their manager/department is key for success! The majority of the secretary's daily work consists of communicating with other people, the majority being in writing. In order for them and their managers to be seen as professional, one of their main responsibilities is to make sure that all written communication being sent from their office possesses the right tone, is professional and flawless!
This course will give practical tools that secretaries need to produce the best-written communication. They will learn a range of techniques and skills to ensure they always pass the “quality check” of great writing by generating documents that are clear, concise, powerful, and correct.
What Do Participants Learn?
How To Understand Their Manager’s Needs
How To Manage Their Relationships With Their Managers
The Dos & Don’ts For Great Effective Secretarial Skills
Approach To Managing Projects
Approach To Improve Their Problem-solving Skills And Decision-making
Skills So They Can Represent Their Manager When He/She Is Absent
Team & Self-motivation
Professional Communication Skills
Manage A Meeting Professionally
Learning How To Keep Their Writing Simple, Professional And Readable
Learning Some Way To Improve Their Punctual Skills
Who Should Attend?
Anyone Interested In The Topic
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Working Together With Your Manager
How To Manage Their Relationships With Their Manager
Understanding The Needs Of Their Manager
Being Familiar With Having Multiple Managers
Section Two: How To Become And Remain Organised
Organizing The Workplace To Ensure Optimal Efficiency
How To Develop A System
The Art Of Influence And Persuasion
How To Represent/ Be Representative
Section Three: Managing Projects
Approach To Managing A Small Project
Different Phases In A Project
How To Create A Plan
How To Create A Work Structure
Section Four: Coordinating Meetings
How To Have A Positive Contribution In A Meeting
How To Prepare And Present Information At A Meeting
Communicating Confidently With Other Team Staff
Representing Your Manager In His Absence At A Meeting
Section Five: Decision Making & Problem Solving
Definition Of Problem-solving
Working On Solving Real Problems
How To Make Alternative Decisions
How To Be Business Focused
Section Five: Effective Interpersonal Communication