Executive Secretary Skills

Course Description

Intelligible and incisive communication between the secretaries and their manager/department is key for success! The majority of the secretary's daily work consists of communicating with other people, the majority being in writing. In order for them and their managers to be seen as professional, one of their main responsibilities is to make sure that all written communication being sent from their office possesses the right tone, is professional and flawless!

This course will give practical tools that secretaries need to produce the best-written communication. They will learn a range of techniques and skills to ensure they always pass the “quality check” of great writing by generating documents that are clear, concise, powerful, and correct.

What Do Participants Learn?

• How To Understand Their Manager’s Needs
• How To Manage Their Relationships With Their Managers
• The Dos & Don’ts For Great Effective Secretarial Skills
• Approach To Managing Projects
• Approach To Improve Their Problem-solving Skills And Decision-making
• Skills So They Can Represent Their Manager When He/She Is Absent
• Team & Self-motivation
• Professional Communication Skills
• Manage A Meeting Professionally
• Learning How To Keep Their Writing Simple, Professional And Readable
• Learning Some Way To Improve Their Punctual Skills

Who Should Attend?

• Secretaries
• Office Managers
• Assistants
• Executive Assistants
• Anyone Interested In The Topic

What Will the Learning Experience Include?

Phase: 1

Introduce

• Comprehensive pre-program activities include:
• Web-based information forms & surveys completed by attendee.
• Direct consultation with the attendee about the expectations.

• During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
• Participants learn from expert trainers who have both academic and business experiences.
• Highly applicable training content & instructive activities for adding depth to training topics.
• **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.

Phase: 2

Explore & Practice

Phase: 3

Apply

• Apply & sustain the learning experience by using this ongoing support:
• To ensure participant has new skills or behavior progress.
• Optional, fee-based mentoring & coaching with the trainer.
• Training materials & additional documents (e-books, pdf files, presentations and articles)

• Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
• Participant's Evaluation
• Trainer's Evaluation

Phase: 4

EVALUATE