* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
For a professional secretary striving for excellence, intelligible and incisive
communication between them and their manager/department is key for success!
The majority of their daily work consists of communicating with other people, majority being in writing. In order for them and their managers to be seen as professional, one of their main responsibilities is to make sure that all written communication being sent from their office possesses the right tone, is professional and flawless!
This course will give them the practical tools they need to always produce the best-written communication.
They will learn a range of techniques and skills to ensure they always pass the “quality check” of great writing by generating documents that are clear, concise,powerful, and correct.
What Do Participants Learn?
- How to understand their manager’s needs
- How to manage their relationships with their managers
- The Dos & Don’ts for a great effective secretarial skills
- Approach to managing projects
- Approach to improve their problem-solving skills and decision-making
- skills so they can represent their manager when he/she is absent
- Team & Self-motivation
- Professional communication skills
- Manage a meeting professionally
- Learning how to keep their writing simple, professional and readable
- Learning some way to improve their punctual skills
Who Should Attend?
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Related Trainings
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Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.