* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
The role of the executive secretary is rapidly changing and he or she is taking on more of the work of the manager. He or she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.
What Do Participants Learn?
To identify present, individual strengths and weaknesses in the performance of executive secretarial duties.
To identify the elements of good office design and environmental features to facilitate work flow and good communications.
To be aware of health, safety and security at work.To identify cultural differences and diversity in the workplace.
To analyses the personal attributes and requirements of the executive
Who Should Attend?
Experienced executive secretaries and administrators and those working in the office environment with responsibility for the efficient administration and coordina1on of the physical, administrative and human resources of a department.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
The Executive secretary analysis of personal strengths and weakness
Abilities, duties, influences and organizational cultures.
The Modern office environment
Office layout, landscaped, traditional, environmental issues, space planning
Goal Setting and Planning
Health Safety and Security in the office
Making and maintaining a safe and healthy environment.