* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
The role of the executive secretary is rapidly changing and he or she is taking on more of the work of the manager. He or she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.
This training course creates a space for the trainees to develop their secretarial and office management skills by covering such topics as models of organizational behavior, health safety and security, and others.
What Do Participants Learn?
To Identify Present, Individual Strengths And Weaknesses In The Performance Of Executive Secretarial Duties
To Identify The Elements Of Good Office Design And Environmental Features To Facilitate Workflow And Good Communications
To Be Aware Of Health, Safety, And Security At Work
To Identify Cultural Differences And Diversity In The Workplace
To Analyses The Personal Attributes And Requirements Of The Executive
Who Should Attend?
Experienced executive secretaries and administrators and those working in the office environment with responsibility for the efficient administration and coordination of the physical, administrative, and human resources of a department.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
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The Executive Secretary Analysis Of Personal Strengths And Weakness
Abilities, Duties, Influences, And Organizational Cultures.
The Modern Office Environment
Office Layout, Landscaped, Traditional, Environmental Issues, Space Planning
Goal Setting And Planning
Health Safety And Security In The Office
Making And Maintaining A Safe And Healthy Environment.