* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Workplace communication is the process of exchanging information and ideas, both verbal and non-verbal between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. Effective communication is critical in getting the job done, as well as building a sense of trust and increasing the productivity of employees.
As communication is an integral part of most roles in the workplace, this course will cover what is holistically needed to become a champion in communication and empowerment.
What Do Participants Learn?
- Gain Confidence In Your Voice And Input Within The Workplace
- Master The Art Of Crucial Conversations
- Gain A Positive Attitude Towards Role Responsibilities
- How To Take And Inspire Initiative
- Learn The Art Of Saying No And How To Seek Win-win Outcomes
- Utilize Verbal & Body Language For The Best Outcome
- Obtain The Results You Need
Who Should Attend?
- Managers
- HR
- Directors
- PR
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One:
- Growth Mindset
- Revising And Breaking Down Your Role
- Radiating Confidence
- Body Language
Section Two:
- The Psychology Of Persuasion
- Expressing Your Thoughts And Ideas
- The Power Of Positive Thought
- The Art Of Saying No
- Balancing Situations
Section Three:
- Aiming For A Win-win
- Setting Boundaries
- Using Language To Your Advantage
- Strategic Questioning
- Active Listening
- Making Executive Decisions
Section Four:
- Overcoming Social Barriers
- Mindfulness
- Keeping The Negative Away
- Tools For The Now
- Managing A Busy Schedule
- Being The Leader Of The Initiative
Section Five:
- Addressing And Utilising Criticism
- Confidence In Your Skills
- Building Your Brand
- Reflective Practices
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