* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
This workshop explores how emotional intelligence (EI) gives leaders a competitive advantage. Learn how it can encourage innovation, accountability, and amazing client service in your organization.
Leaders with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress. Similarly, Emotional intelligence is often what differentiates good leaders from great leaders. What kind of leader are you? Use emotional intelligence to improve your leadership and relationship management skills.
What Do Participants Learn?
This comprehensive course will enhance your business and personal relationships, and help you motivate and manage yourself and others by fine-tuning your emotional intelligence and influencing skills.
Who Should Attend?
Senior Management Professionals, Team Leaders, Supervisors and All Professionals who are responsible for driving company growth by creating or eliciting new ideas and paradigms. Alternatively, you may be stuck with your own ‘logical’ career journey and seeking an opportunity to explore beyond its boundaries.
Anyone who wants to forge innovative approaches to communications, or to human resource and training managers searching for breakthrough ideas and tools they can use to harness the creativity in others within their organization.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: The Fundamentals of Emotional Intelligence (EQ)
Establishing a common Definition of EQ
Exploring intelligence as a multi-dimensional model
The Benefits of EQ in the Workplace
What Impact EQ has on your work?
Assessing your individual EQ baseline
How to apply EQ to become a more authentic leader
IQ and EQ
Difference between IQ and EQ
Relationship between IQ and EQ
Section Two: Self-Awareness: The Key to Emotional Intelligence
Balancing your brain’s internal Advisors: Emotional, Rational, Intuitive and Instinctual
The impact of head, heart and guts on behaviour
The value of the EQ Competency Model
Evaluating a proven emotional competency model
Examine core skills competencies: self-awareness, empathy, self-management, social awareness and nurturing relationships
Appraising and Interpretation of your EQ
Outlining your personal profile
Determining your strengths, weaknesses and areas for development
Section Three: The Competent Self-Manager
Recognizing and affirming your emotions
Benefiting from being honest and open with yourself
Expanding your behavioural repertoire for personal effectiveness
Emphasizing the importance of personal congruency
Steps to manage your emotions
Developing personal authenticity
Demonstrating authentic leadership through your actions
Balancing personal effectiveness through greater control and flexibility of your emotional responses
Applying EQ best practices
Differentiating between managers and leaders
Gaining insight into your leadership courage
Consciously thinking as a leader
Section Four: Leading With Courage and Social Awareness
Taking Control of Your Negative Self-Talk
Banishing self-disempowering words
Reframing ineffective language
Disputing unhelpful thought processes
Reading the emotional landscape
Recognizing and valuing the emotions of others
Expressing authentic thoughts and feelings
Reflecting and paraphrasing for effective listening
Creating a productive team environment
Practicing self-disclosure to improve relationships
Applying the Johari Window framework
Leveraging active listening techniques
Responding thoughtfully to difficult people
Section Five: Communication and Emotionally Intelligent Team
Facilitating effective communication
Applying strategies for managing relationships
Creating a positive emotional landscape
Actively engaging the emotions of others
Matching your words with your body language
Building strong teamwork
Establishing group norms that bring out the best in teams
Constructively managing your workplace anger
Facilitating emotional honesty and trust
Balancing individual team member roles
Handling strong emotional reactions
Motivating others through authentic leadership fostering employee engagement and morale