* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.
You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviours. Finally you will gain self management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.
What Do Participants Learn?
Prioritise and cope with multiple tasks without missing deadlines
Think like a Manager – planning, making decisions and solving problems
Manage their thoughts and feelings to improve self-confidence and self-empowerment
Communicate effectively and assertively at all levels and in all situations
Manage paperwork, diaries, meetings, presentations, and phones more effectively
Who Should Attend?
Managers, Team Leaders, Administrators
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Taking Control of your Work Life
Understanding and clarifying purpose, vision and mission
The secret to working smarter rather than harder
Controlling, prioritising and organising your work
Streamlining your office systems and getting your paperwork under control
Making your office user friendly and efficient
Section Two: Essential Administrative Skills
Harnessing the power of the mind, through Mind Mapping Techniques
Managing larger projects to meet deadlines
Planning skills, using a Gannt chart to chart work progress
Problem solving and decision making techniques
Decision Making tools
Section Three: Vital Communication Skills
Different styles of communication
Learning to be more assertive
Win-win conflict resolution
Understanding and using body language
Understanding different personality types and how to deal with them
Section Four : Developing as a Professional
Listening skills, seeking to understand before being understood
Creating a professional image
How to make presentations with confidence and power
Learn the essentials of planning a presentation
Section Five: Self-Empowerment and Self-Management
Understanding stress and learning coping skills
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible and self-aware person