* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The skills and competencies that are required to lead in these circumstances are much more demanding of the leader than normal everyday leadership.
This course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency.
What Do Participants Learn?
Understand Individual And Collective Psychology And Organizational Dynamics In Crises And Emergencies
Analyze And Make Rational Decisions Before, During And After Crises And Emergencies
Lead Teams And Organizations In Crises And Emergencies
Solve Problems And Manage Crises And Emergencies
Understand And Apply Ethical Factors In Crisis And Emergency Leadership
Who Should Attend?
Anyone Who Is Or Will Be Responsible For Managing Teams Or Individuals
Anyone Aspiring To Increase His Capabilities In This Area
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Psychology And Dynamics Of Crises And Emergencies
The Nature Of Crises And Emergencies
Individual Psychology Under Crisis And Emergency Conditions
Collective Psychology Under Crisis And Emergency Conditions
Evolution And Dynamics Of Crises And Emergencies
Crises And Emergencies Don’t Just Work 8 Hour Days
Tasks Of Leaders Before, During, And After A Crisis Or Emergency
Section Two: Rational Decision-making In Crises And Emergencies
Instinct, Intuition, And Reason
Rational Decision-making Processes
Individual And Collective Decision-making
Delegation Through Mission-based Leadership
Nested Hierarchical Planning And Operations
Section Three: Leading Teams And Organizations
Organizational And Public Responsibilities Of Leaders In Crises And Emergencies
Crisis/Emergency Management Organization
Creating Effective And Efficient Teams Through Rapid Teambuilding
Creating Effective And Efficient Interagency Cooperation And Collaboration
Organizational And Team Dynamics: Morale, Cohesion, Mood, And Unity Of Purpose
Principles Of Operational Command And Leadership
Section Four: Solving The Problem: Managing The Crisis Or Emergency
Seeking Cause And Effect To Solve The Problem, Not To Attribute Blame Or Responsibility
Creating And Running A Crisis/Emergency Command Center
Elements Of Risk Management: Prevention, Response, Containment, And Recovery
Principles Of Business Continuity And Crisis Operations
Information Gathering And Situational Awareness
Operational Rhythm, Routines, And Information Management
Section Five: Ethical Factors In Crisis And Emergency Leadership
Caring For Subordinates And Their Families
The Leader’s Self-care
Responsibilities To Authorities, The Public And/Or Victims