Creative Problem Solving and Decision Making

Section One:

• Introduction and Definitions
• Training Objectives
• Defining Problem Solving & Decision Making
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action
• Blocks to Effectiveness
• Problem Solving in Action
• Experience & knowledge
• Creative thinking
• Stress/anxiety
• Unclear goals or the problem is too big or too vague
• Conflicting values

Section Two:

• Making Decisions
• What it Means
• Analyze the decision process
• Types of Decisions
• Facts vs. Information
• Decision-Making Traps
• Effective Group Decision Making
• Working towards the decision
• Avoiding fatal mistakes
• individual action steps
• group planning

Section Three:

• The Problem Solving Tool kit
• The Basic Tools
• The Fishbone
• Degrees of Support
• Creative Thinking Methods
• Brainstorming & Brain writing
• Flow Chart or mapping
• Multi voting
• Standard Methods to Problem Solving
• Clarify/identify problems

Section Four

• Identify potential solutions
• Phases of Problem Solving
• Evaluate options
• Choose the best solution
• Plan/take action
• Evaluate outcomes
• Case Study: Fifth Avenue Glass Gallery

Section Five:

• Analyzing the Problem solving and Decision Process
• SWOT Analysis
• Individual Analysis
• Creating a Cost-Benefit analysis
• Planning and Organizing
• Develop an action plan
• Build-in monitors to assess the progress of the plan
• Build-in a contingency plan to steer performance towards success
• Implement the action plan
• Discussion - Final Notes
• Training Evaluation