* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning.
Likewise, Quality problem solving and decision making is critical to career success no matter what your role in the organization. With rapid change bombarding us from all sides, the ability to apply logical, critical and creative thinking to a wide range of problems is more important than ever before.
What Do Participants Learn?
Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.
Who Should Attend?
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization including
- Chief Executive Officer
- Chief Financial Officer
- Leadership Position
- Managerial Positions
- Supervisor and Team Leaders
- Entrepreneurs
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One:
- Introduction and Definitions
- Training Objectives
- Defining Problem Solving & Decision Making
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem Solving in Action
- Blocks to Effectiveness
- Problem Solving in Action
- Experience & knowledge
- Creative thinking
- Stress/anxiety
- Unclear goals or the problem is too big or too vague
- Conflicting values
Section Two:
- Making Decisions
- What it Means
- Analyze the decision process
- Types of Decisions
- Facts vs. Information
- Decision-Making Traps
- Effective Group Decision Making
- Working towards the decision
- Avoiding fatal mistakes
- individual action steps
- group planning
Section Three:
- The Problem Solving Tool kit
- The Basic Tools
- The Fishbone
- Degrees of Support
- Creative Thinking Methods
- Brainstorming & Brain writing
- Flow Chart or mapping
- Multi voting
- Standard Methods to Problem Solving
- Clarify/identify problems
Section Four
- Identify potential solutions
- Phases of Problem Solving
- Evaluate options
- Choose the best solution
- Plan/take action
- Evaluate outcomes
- Case Study: Fifth Avenue Glass Gallery
Section Five:
- Analyzing the Problem solving and Decision Process
- SWOT Analysis
- Individual Analysis
- Creating a Cost-Benefit analysis
- Planning and Organizing
- Develop an action plan
- Build-in monitors to assess the progress of the plan
- Build-in a contingency plan to steer performance towards success
- Implement the action plan
- Discussion - Final Notes
- Training Evaluation
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