Course Description
One of the most significant changes that a supervisor or a technical specialist can encounter on his career path is a move to a team leader or a line manager. Balancing wider organizational and customer demands with the needs of the team call for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.
This training course will help the participants to understand their role, find out ways for better personal effectiveness, time management and delegation, and highlight steps to follow in order to become a better team manager.
What Do Participants Learn?
- Understand Your Role As Manager And Leader
- Establish Clear Objectives And Standards Of Performance For Your Team
- Manage Your Workload Using Effective Prioritization And Delegation Techniques
- Maximize Your Influencing Skills
- Build An Effective Team
- Develop And Leverage The Capabilities Of Team Members
Who Should Attend?
- Managers
- Leaders
- Supervisors
- Executives
- Anyone Involved in Management and Leadership
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Understanding Your Role
- Leader Or Manager?
- Beyond The Job Description: Finding Out What Your Organization Requires Of You
- Balancing Conflicting Stakeholder Demands
- Understanding The Nature Of Change
- A Model For Implementing Change
Section Two: Personal Effectiveness, Time Management, And Delegation
- Understanding Yourself And Your Organizational Environment
- Outcome Orientation
- Setting Personal And Team Objectives
- Managing Performance
- Finding And Using Time Effectively
- A Model For Effective Delegation
Section Three: Communication, Influence & Conflict Management
- Channels Of Communication
- Effective Listening Skills
- Emotions And Rapport
- Persuasion And Negotiation: The Keys To Personal Influence
- Managing Conflict Assertively
Section Four: Team Building, People Management, And Motivation
- How High-performing Teams Work?
- Identifying Team Roles
- Teams In Practice: Team Building Exercise
- Motivation And Reward
- Building And Sharing A Vision
- Different Approaches To Leadership
Section Five: Enhancing Team Performance Through Coaching And Development
- How Do People Learn?
- Coaching For Personal And Team Growth
- Feedback Skills
- Development Planning
- Next Steps