Business Etiquette and Protocol

Course Description

This course will provide participants with the needed knowledge about business etiquette in order to make their business communication more effective.

Business etiquette is about building relationships with other people and not about rules and regulations. It is related to providing basic social comfort and creating an environment through effective and improved communication. Etiquette is a collective term for a set of norms and conventions that govern social behavior and is required in societal relations.

What Do Participants Learn?

• Trained, Professional Employees With Complete Knowledge Of Business Etiquette And Protocol
• Better And More Professional Representations At Important Forums And Meetings
• Enhanced Company Profile And Image
• Continual Training Organization-wide, And At No Cost, To Develop Business Etiquette And Protocol Awareness And Knowledge In All Employees
• More Positive Work Culture Because Of Strict Adherence To Business Etiquette And Protocol
• Better Policy Adherence And Employee Performance, Contributing To Growth And Development Of The Organization
• Enhanced Customer Experience And Better Customer Relationship Management, Leading To Organizational Growth And Success
• Better Relationships With Partners, Vendors, And Contractors And Hence Minimal Or No Obstacles To Operations And Delivery

Who Should Attend?

• Senior Members Of An Organization Who Need To Understand The Importance And Impact Of Business Etiquette And Protocol For Their Employees
• Learning And Development Trainers Who Need To Train Employees Further On Business Etiquette And Protocols
• Other Managers And Human Resource Professionals Who Need To Drive Professional Behavior And Maintain A Positive Work Environment
• Sales Staff, Marketing Managers, And Customer Relationship Managers And Executives Who Interact With Customers On A Regular Basis
• Policymakers Who Need To Understand Business Etiquette And Protocol And Create Appropriate Policies And Guidelines Fostering These
• Members Of The Hospitality Department Of An Organization Who Need To Specially Make An Impressionable Experience With Outsiders
• Any Other Professional Who Would Like To Develop Good Business Etiquette And Understand And Practice Business Protocol

What Will the Learning Experience Include?

Phase: 1

Introduce

• Comprehensive pre-program activities include:
• Web-based information forms & surveys completed by attendee.
• Direct consultation with the attendee about the expectations.

• During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
• Participants learn from expert trainers who have both academic and business experiences.
• Highly applicable training content & instructive activities for adding depth to training topics.
• **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.

Phase: 2

Explore & Practice

Phase: 3

Apply

• Apply & sustain the learning experience by using this ongoing support:
• To ensure participant has new skills or behavior progress.
• Optional, fee-based mentoring & coaching with the trainer.
• Training materials & additional documents (e-books, pdf files, presentations and articles)

• Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
• Participant's Evaluation
• Trainer's Evaluation

Phase: 4

EVALUATE