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** PREMIUM - Customize your learning experience
Course Description
Business etiquette is about building relationships with other people and not about rules and regulations. It is related to providing basic social comfort and creating an environment through effective and improved communication. Etiquette is a collective term for a set of norms and conventions that govern social behavior and is required in societal relations.
What Do Participants Learn?
Organisations whose professionals attend this course will benefit in the following ways:
- Trained, professional employees with complete knowledge of business etiquette and protocol
- Better and more professional representations at important forums and meetings
- Enhanced company profile and image
- Continual training organisation-wide, and at no cost, to develop business etiquette and protocol awareness and knowledge in all employees
- More positive work culture because of strict adherence to business etiquette and protocol
- Better policy adherence and employee performance, contributing to growth and development of the organisation
- Enhanced customer experience and better customer relationship management, leading to organisational growth and success
- Better relationships with partners, vendors and contractors and hence minimal or no obstacles to operations and delivery
Who Should Attend?
- Senior members of an organisation who need to understand the importance and impact of business etiquette and protocol for their employees
- Learning and development trainers who need to train employees further on business etiquette and protocols
- Other managers and human resource professionals who need to drive professional behavior and maintain a positive work environment
- Sales staff, marketing managers and customer relationship managers and executives who interact with customers on a regular basis
- Policymakers who need to understand business etiquette and protocol and create appropriate policies and guidelines fostering these
- Members of the hospitality department of an organisation who need to specially make an impressionable experience with outsiders
- Any other professional who would like to develop good business etiquette and understand and practice business protocol
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section 1: Advantages of Business Etiquette
- Builds stronger relationships
- Promotes a positive atmosphere and work culture
- Reflects confidence
- Prevents misunderstandings
- Enhances company profile
- Promotes cross-cultural awareness
Section 2: Etiquette Tips to Improve Company Culture
- Solicit feedback
- Maintain visibility
- Non-verbal communication matters
- Behave impressionable in meetings
- Respect everyone
- Give appreciation
- Punctuality is key
- Don’t gossip
- Be professional at the dining table
- Dress appropriately
Section 3: Seven “C’s” of Effective Business Communication
- Completeness
- Concreteness
- Courtesy
- Correctness
- Clarity
- Consideration
- Conciseness
Section 4:Factors Determining Communication Methods in Business Etiquette
- Required formality
- Need for documentation
- Urgency of response
- Required level of detail
- Number of people involved
- Sensitivity of information
Section 5: Some Business Communication Methods Requiring Business Etiquette and Protocol
- Face-to-face communication
- Telephone
- Video conferencing
- Instant messaging and texts
- Social media
- Important Aspects of Business Protocol
- Greetings and introductions
- Names and titles
- Planning and organisation
- Punctuality
- Verbal and non-verbal communication
- Business meals and tipping
- Gifting
- Attire
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