* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Business etiquette is about building relationships with other people and not about rules and regulations. It is related to providing basic social comfort and creating an environment through effective and improved communication. Etiquette is a collective term for a set of norms and conventions that govern social behavior and is required in societal relations.
What Do Participants Learn?
Organisations whose professionals attend this course will benefit in the following ways:
Trained, professional employees with complete knowledge of business etiquette and protocol
Better and more professional representations at important forums and meetings
Enhanced company profile and image
Continual training organisation-wide, and at no cost, to develop business etiquette and protocol awareness and knowledge in all employees
More positive work culture because of strict adherence to business etiquette and protocol
Better policy adherence and employee performance, contributing to growth and development of the organisation
Enhanced customer experience and better customer relationship management, leading to organisational growth and success
Better relationships with partners, vendors and contractors and hence minimal or no obstacles to operations and delivery
Who Should Attend?
Senior members of an organisation who need to understand the importance and impact of business etiquette and protocol for their employees
Learning and development trainers who need to train employees further on business etiquette and protocols
Other managers and human resource professionals who need to drive professional behavior and maintain a positive work environment
Sales staff, marketing managers and customer relationship managers and executives who interact with customers on a regular basis
Policymakers who need to understand business etiquette and protocol and create appropriate policies and guidelines fostering these
Members of the hospitality department of an organisation who need to specially make an impressionable experience with outsiders
Any other professional who would like to develop good business etiquette and understand and practice business protocol
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section 1: Advantages of Business Etiquette
Builds stronger relationships
Promotes a positive atmosphere and work culture
Enhances company profile
Promotes cross-cultural awareness
Section 2: Etiquette Tips to Improve Company Culture
Non-verbal communication matters
Behave impressionable in meetings
Punctuality is key
Be professional at the dining table
Section 3: Seven “C’s” of Effective Business Communication
Section 4:Factors Determining Communication Methods in Business Etiquette
Need for documentation
Urgency of response
Required level of detail
Number of people involved
Sensitivity of information
Section 5: Some Business Communication Methods Requiring Business Etiquette and Protocol