Course Description
Assertiveness is the quality of being self-assured and confident without being aggressive. In the field of psychology and psychotherapy, it is a skill that can be learned and a mode of communication.
This Assertiveness and Self Confidence Training Course teaches you how to raise your self-worth and empowers you with the confidence to assert yourself in any situation without feeling or appearing “pushy” to others. In this comprehensive personal development course, you will learn and develop techniques to communicate in a polite yet assertive way and get your point across when required.
What Do Participants Learn?
After attending this course you’ll learn how to discover your own personal worth, effective body language, how to express disagreement in a positive manner, how to speak with confidence, how to say “no” without offending, and much more.
Who Should Attend?
- Beginner To Intermediate Level Of Knowledge In Human Behavior And Psychology.
- Anyone Who Would Like To Improve Their Self-confidence, Constructive Communication Skills, Or Deal More Confidently With Difficult People Or Situations.
- Managers From Mid To Senior Level Including
- Human Resource Professionals
- Marketing And Project Management Professionals
- Entrepreneurs
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One:
- Module 1: Me, We – Making Your Mark
- Understanding Self-confidence
- Understanding Me
- Understanding Others
- Module 2: Thoughts And Response
- The Good, The Bad And The Ugly
- Doubts
- Realistic Concern And Doubt
- Projecting Self-confidence
- Module 3: Building And Re-building Confidence
- Confidence Spoilers
- Building Confidence – Areas Of Focus
- Workplace Challenges For Self-confidence
Section Two:
- Module 3: Understanding Different Styles Of Behavior
- A Definition Of Assertive Behavior And The Benefits It Offers
- Distinguishing Between Assertive, Aggressive And Passive Behavior
- Assertiveness At Work – Understanding Human Behavior
- Module 4: Recognizing Your Own Style And Behaviors
- Self-assessment Of Your Style – The Associated Strengths And Weaknesses
- Cultural And Gender-based Influences On Your Behavior
- Building Relationships With Work Colleagues
- Developing An Assertive Behavioral Style
Section Three:
- Module 5: Why Do People Behave The Way They Do?
- An Introduction To The Principles Of Transactional Analysis
- Assertiveness At Work – Understanding Human Behavior
- How Are You Perceived By Others?
- Avoiding The Games People Play
- Module 6: Handling Difficult Situations, Problems, And Conflicts
- Tackling Barriers To Assertiveness – Recognizing And Dealing With Fear And Apprehension
- Confronting Common Problems Which Occur In The Workplace
- Resolving Conflict – Dealing With Difficult People
- Raising Sensitive Issues
Section Four:
- Module 7: Assertive, Persuasive And Positive Communication
- Moving From Negative To Positive Ways Of Thinking – Building Your Self-esteem
- Are You Saying ‘yes’ When You Should Be Saying ‘no’?
- The Art Of Persuasion – Getting Ideas Across
- How Self-esteem Affects Confidence And Influences Behavior – Using Assertive Language
- Identifying Ways Of Building Self-esteem And Developing Confidence
- Module 8: Assertive Techniques
- Taking Control Through Positive Body Language
- Using Assertive And Positive Language – Making Your Message Clear
- Giving And Receiving Critical Feedback
- Persuasion Skills And Coping With Criticism
- Applying Assertive Techniques In Different Workplace Situations
Section Five:
- Module 7: Your Ongoing Assertiveness Development
- Create An Action Plan
- Accountability = Action
- Establishing Your Goals And A Plan Of Action For Implementation On Your Return To Work
- Module 8: We’re All Different – Asserting In A Global World
- The Cultural Dimension Of Assertiveness And Self-confidence
- Social Media And Self-confidence
- Reflection
- Training Summary
- Final Notes
- Certificate Distribution