Assertiveness and Confidence Building

Section One: 

• Module 1: Me, We – Making Your Mark
• Understanding Self-confidence
• Understanding Me
• Understanding Others
• Module 2:  Thoughts And Response
• The Good, The Bad And The Ugly
• Doubts
• Realistic Concern And Doubt
• Projecting Self-confidence
• Module 3: Building And Re-building Confidence
• Confidence Spoilers
• Building Confidence – Areas Of Focus
• Workplace Challenges For Self-confidence

Section Two:

• Module 3: Understanding Different Styles Of Behavior
• A Definition Of Assertive Behavior And The Benefits It Offers
• Distinguishing Between Assertive, Aggressive And Passive Behavior
• Assertiveness At Work – Understanding Human Behavior
• Module 4: Recognizing Your Own Style And Behaviors
• Self-assessment Of Your Style – The Associated Strengths And Weaknesses
• Cultural And Gender-based Influences On Your Behavior
• Building Relationships With Work Colleagues
• Developing An Assertive Behavioral Style

Section Three:

• Module 5: Why Do People Behave The Way They Do?
• An Introduction To The Principles Of Transactional Analysis
• Assertiveness At Work – Understanding Human Behavior
• How Are You Perceived By Others?
• Avoiding The Games People Play
• Module 6: Handling Difficult Situations, Problems, And Conflicts
• Tackling Barriers To Assertiveness – Recognizing And Dealing With Fear And Apprehension
• Confronting Common Problems Which Occur In The Workplace
• Resolving Conflict – Dealing With Difficult People
• Raising Sensitive Issues

Section Four:

• Module 7: Assertive, Persuasive And Positive Communication
• Moving From Negative To Positive Ways Of Thinking – Building Your Self-esteem
• Are You Saying ‘yes’ When You Should Be Saying ‘no’?
• The Art Of Persuasion – Getting Ideas Across
• How Self-esteem Affects Confidence And Influences Behavior – Using Assertive Language
• Identifying Ways Of Building Self-esteem And Developing Confidence
• Module 8:  Assertive Techniques
• Taking Control Through Positive Body Language
• Using Assertive And Positive Language – Making Your Message Clear
• Giving And Receiving Critical Feedback
• Persuasion Skills And Coping With Criticism
• Applying Assertive Techniques In Different Workplace Situations

Section Five:

• Module 7: Your Ongoing Assertiveness Development
• Create An Action Plan
• Accountability = Action
• Establishing Your Goals And A Plan Of Action For Implementation On Your Return To Work
• Module 8: We’re All Different – Asserting In A Global World
• The Cultural Dimension Of Assertiveness And Self-confidence
• Social Media And Self-confidence
• Reflection
• Training Summary
• Final Notes
• Certificate Distribution