Course Description
As an office manager, it’s critical that you have the skills and knowledge to optimally manage an office for efficiency, productivity, and with the necessary level of professionalism. Managing an office varies with the complexity of the operations of the industry your business supports. The daily operations can be managed using a solid framework with established processes.
This training course provides a framework for the professional development of office managers and empowers them to strive for excellence in their work.
What Do Participants Learn?
- A Framework Of Skills And Processes They Can Use To Make Any Office More Productive And Efficient
- How To Understand, Regulate, And Leverage Emotions In Any Supercharged Office Situation
- How To Transcend Business Ranks And Office Politics, Gain Trust, Build Respect
Who Should Attend?
- Office Managers
- Secretaries
- Assistants
- Anyone Interested In The Topic
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Taking Control of Your Work Life
- Understanding and Clarifying Purpose, Vision and Mission
- External and Internal Customer Service
- The Secret to Working Smarter rather than Harder
- Controlling, Prioritising and Organising Your Work
- Gaining an insight into your Strengths and Weaknesses
- Making Your Office User-friendly and Efficient
Section Two: Essential Administrative Skills
- Mind Mapping Techniques
- Right Brain-Left Brain Theory
- Managing Larger Projects to Meet Deadlines
- Planning and Problem Solving Skills
- Managing Meetings Effectively
- Working with more than One Manager
Section Three: Vital Communication Skills
- Communication Styles and When to Use Them
- Communicating with Confidence
- Win-Win Conflict Resolution
- Understanding and using Body Language
- Understanding Gender Differences in Communication
- Understanding Different Personality Types and How to Deal with them
Section Four: Developing as a Professional
- Listening Skills-seek first to understand then to be understood
- Creating a Professional Image
- Leadership Skills
- How to Make Presentations with Confidence and Power
- Painless Methods for Giving Corrective Feedback
- Best Practices for Delivering Positive Feedback
Section Five: Self-Empowerment and Self-Management
- Understanding the Main Causes of Stress
- How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
- The Essential Skills of Emotional Intelligence
- Using Emotional Intelligence at Work
- Becoming a more Proactive, Responsible and Self-aware Person
- Continuing Professional Development - Where to Go from Here