* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
As an office manager, it’s critical that you have the skills and knowledge to optimally manage an office for efficiency, productivity, and with the necessary level of professionalism. Managing an office varies with the complexity of the operations or the industry your business supports. The daily operations can be managed using a solid framework with established processes.
What Do Participants Learn?
A framework of skills and processes they can use to make any office more productive and efficient.
How to understand, regulate, and leverage emotions in any supercharged office situation.
How to transcend business ranks and office politics, gain trust, build respect.
Who Should Attend?
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section 1: Taking Control of Your Work Life
Understanding and Clarifying Purpose, Vision and Mission
External and Internal Customer Service
The Secret to Working Smarter rather than Harder
Controlling, Prioritising and Organising Your Work
Gaining an insight into your Strengths and Weaknesses
Making Your Office User-friendly and Efficient
Section 2: Essential Administrative Skills
Mind Mapping Techniques
Right Brain / Left Brain Theory
Managing Larger Projects to Meet Deadlines
Planning and Problem Solving Skills
Managing Meetings Effectively
Working with more than One Manager
Section 3: Vital Communication Skills
Communication Styles and When to Use Them
Communicating with Confidence
Win-Win Conflict Resolution
Understanding and using Body Language
Understanding Gender Differences in Communication
Understanding Different Personality Types and How to Deal with them
Section 4: Developing as a Professional
Listening Skills-seek first to understand then to be understood
Creating a Professional Image
How to Make Presentations with Confidence and Power
Painless Methods for Giving Corrective Feedback
Best Practices for Delivering Positive Feedback
Section 5: Self-Empowerment and Self-Management
Understanding the Main Causes of Stress
How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
The Essential Skills of Emotional Intelligence
Using Emotional Intelligence at Work
Becoming a more Proactive, Responsible and Self-aware Person
Continuing Professional Development - where to go from here