Advanced Office Management & Effective Administrative Skills

Section One: Taking Control of Your Work Life

• Understanding and Clarifying Purpose, Vision and Mission
• External and Internal Customer Service
• The Secret to Working Smarter rather than Harder
• Controlling, Prioritising and Organising Your Work
• Gaining an insight into your Strengths and Weaknesses
• Making Your Office User-friendly and Efficient

Section Two: Essential Administrative Skills

• Mind Mapping Techniques
• Right Brain-Left Brain Theory
• Managing Larger Projects to Meet Deadlines
• Planning and Problem Solving Skills
• Managing Meetings Effectively
• Working with more than One Manager

Section Three: Vital Communication Skills

• Communication Styles and When to Use Them
• Communicating with Confidence
• Win-Win Conflict Resolution
• Understanding and using Body Language
• Understanding Gender Differences in Communication
• Understanding Different Personality Types and How to Deal with them

Section Four: Developing as a Professional

• Listening Skills-seek first to understand then to be understood
• Creating a Professional Image
• Leadership Skills
• How to Make Presentations with Confidence and Power
• Painless Methods for Giving Corrective Feedback
• Best Practices for Delivering Positive Feedback

Section Five: Self-Empowerment and Self-Management

• Understanding the Main Causes of Stress
• How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
• The Essential Skills of Emotional Intelligence
• Using Emotional Intelligence at Work
• Becoming a more Proactive, Responsible and Self-aware Person
• Continuing Professional Development - Where to Go from Here