Course Description
As an Administrative Manager, it’s critical that you have the skills and knowledge to optimally manage your team for efficiency, productivity, and with the necessary level of professionalism, if you are willing to be successful. Offices vary with the complexity of the operations of the industry your business supports.
This training course will help delegates to increase work effectiveness and productivity, achieve greater control of their daily activities, use their time efficiently, and overcome stress.
What Do Participants Learn?
- A Framework Of Skills And Processes They Can Use To Make Any Office More Productive And Efficient.
- How To Get More Done In The Shortest Time Possible And Avoid The Obstacles And Distractions That Can Get In The Way Of Good Time Management.
- Use Technology To Get More Done And To Stay Connected With The Team
- Identify And Improve The Competencies They Require To Keep Generating Added Value Services
- Plan, Prioritize And Manage Your Time More Effectively
Who Should Attend?
- All Professionals
- Supervisors
- Personnel Professionals
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Essential Administrative Skills
- Taking Control of Your Work Life
- Understanding and Clarifying Purpose, Vision and Mission
- The Secret to Working Smarter rather than Harder
- Controlling, Prioritising and Organising Your Work
- Gaining an insight into your Strengths and Weaknesses
- Making Your Office User-friendly and Efficient
- Mind Mapping Techniques
- Right Brain / Left Brain Theory
- Managing Larger Projects to Meet Deadlines
- Planning and Problem Solving Skills
- Working with more than One Manager
Section Two: Developing as a Professional
- Communication Styles and When to Use Them
- Communicating with Confidence
- Win-Win Conflict Resolution
- Understanding and using Body Language
- Listening Skills-seek first to understand then to be understood
- Creating a Professional Image
- Leadership Skills
- How to Make Presentations with Confidence and Power
- Painless Methods for Giving Corrective Feedback
- Best Practices for Delivering Positive Feedback
Section Three: Managing Yourself and Your Day
- Becoming a more Proactive, Responsible and Self-aware Person
- Goal setting – why have goals?
- Setting SMART objectives to achieve your goals
- Planning and scheduling your activities
- Establishing responsibilities and priorities
- Effective use of diaries, time planners, time logs, etc.
- Criteria for prioritizing using the urgent and important model
- My Perfect Section – when are you at your best?
Section Four: Techniques for Getting Organised
- The Need for Organisation
- Organizing your Day– Using a “To Do” List
- Pareto – the 80-20 Rule – and Quick Wins
- Organizing your Workspace
- The Batching Technique
- Streamlining Your Approach with STING
- Meetings and Phone Calls
- Using Technology
- Productivity Analysis
- Scheduling of Demanding Tasks
- What is the Time Map?
- Controlling your emails
- Scheduling tools in Outlook
Section Five: Effective Meetings and Delegation
- Learn the skills for super effective meetings
- Meetings need to be purposeful - goal-focused conversations
- Plan the meeting by agreeing on an agenda
- Communicate clearly, using specific language
- Quickly manage conflict and distracting behavior
- Manage the railroader, the cynic, clown and broken record
- Have the courage to make a logical decision