Administration and Time Management

Section One: Essential Administrative Skills

• Taking Control of Your Work Life
• Understanding and Clarifying Purpose, Vision and Mission
• The Secret to Working Smarter rather than Harder
• Controlling, Prioritising and Organising Your Work
• Gaining an insight into your Strengths and Weaknesses
• Making Your Office User-friendly and Efficient
• Mind Mapping Techniques
• Right Brain / Left Brain Theory
• Managing Larger Projects to Meet Deadlines
• Planning and Problem Solving Skills
• Working with more than One Manager

Section Two: Developing as a Professional

• Communication Styles and When to Use Them
• Communicating with Confidence
• Win-Win Conflict Resolution
• Understanding and using Body Language
• Listening Skills-seek first to understand then to be understood
• Creating a Professional Image
• Leadership Skills
• How to Make Presentations with Confidence and Power
• Painless Methods for Giving Corrective Feedback
• Best Practices for Delivering Positive Feedback

Section Three: Managing Yourself and Your Day

• Becoming a more Proactive, Responsible and Self-aware Person
• Goal setting – why have goals?
• Setting SMART objectives to achieve your goals
• Planning and scheduling your activities
• Establishing responsibilities and priorities
• Effective use of diaries, time planners, time logs, etc.
• Criteria for prioritizing using the urgent and important model
• My Perfect Section – when are you at your best?

Section Four: Techniques for Getting Organised

• The Need for Organisation
• Organizing your Day– Using a “To Do” List
• Pareto – the 80-20 Rule – and Quick Wins
• Organizing your Workspace
• The Batching Technique
• Streamlining Your Approach with STING
• Meetings and Phone Calls
• Using Technology
• Productivity Analysis
• Scheduling of Demanding Tasks
• What is the Time Map?
• Controlling your emails
• Scheduling tools in Outlook

Section Five: Effective Meetings and Delegation

• Learn the skills for super effective meetings
• Meetings need to be purposeful - goal-focused conversations
• Plan the meeting by agreeing on an agenda
• Communicate clearly, using specific language
• Quickly manage conflict and distracting behavior
• Manage the railroader, the cynic, clown and broken record
• Have the courage to make a logical decision