* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
As an Administrative Manager, it’s critical that you have the skills and knowledge to optimally manage your team for efficiency, productivity, and with the necessary level of professionalism, if you are willing to be successful. Offices vary with the complexity of the operations of the industry your business supports.
This training course will help delegates to increase work effectiveness and productivity, achieve greater control of their daily activities, use their time efficiently, and overcome stress.
What Do Participants Learn?
A Framework Of Skills And Processes They Can Use To Make Any Office More Productive And Efficient.
How To Get More Done In The Shortest Time Possible And Avoid The Obstacles And Distractions That Can Get In The Way Of Good Time Management.
Use Technology To Get More Done And To Stay Connected With The Team
Identify And Improve The Competencies They Require To Keep Generating Added Value Services
Plan, Prioritize And Manage Your Time More Effectively
Who Should Attend?
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Essential Administrative Skills
Taking Control of Your Work Life
Understanding and Clarifying Purpose, Vision and Mission
The Secret to Working Smarter rather than Harder
Controlling, Prioritising and Organising Your Work
Gaining an insight into your Strengths and Weaknesses
Making Your Office User-friendly and Efficient
Mind Mapping Techniques
Right Brain / Left Brain Theory
Managing Larger Projects to Meet Deadlines
Planning and Problem Solving Skills
Working with more than One Manager
Section Two: Developing as a Professional
Communication Styles and When to Use Them
Communicating with Confidence
Win-Win Conflict Resolution
Understanding and using Body Language
Listening Skills-seek first to understand then to be understood
Creating a Professional Image
How to Make Presentations with Confidence and Power
Painless Methods for Giving Corrective Feedback
Best Practices for Delivering Positive Feedback
Section Three: Managing Yourself and Your Day
Becoming a more Proactive, Responsible and Self-aware Person
Goal setting – why have goals?
Setting SMART objectives to achieve your goals
Planning and scheduling your activities
Establishing responsibilities and priorities
Effective use of diaries, time planners, time logs, etc.
Criteria for prioritizing using the urgent and important model
My Perfect Section – when are you at your best?
Section Four: Techniques for Getting Organised
The Need for Organisation
Organizing your Day– Using a “To Do” List
Pareto – the 80-20 Rule – and Quick Wins
Organizing your Workspace
The Batching Technique
Streamlining Your Approach with STING
Meetings and Phone Calls
Scheduling of Demanding Tasks
What is the Time Map?
Controlling your emails
Scheduling tools in Outlook
Section Five: Effective Meetings and Delegation
Learn the skills for super effective meetings
Meetings need to be purposeful - goal-focused conversations
Plan the meeting by agreeing on an agenda
Communicate clearly, using specific language
Quickly manage conflict and distracting behavior
Manage the railroader, the cynic, clown and broken record