* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
No office team can manage daily activities without professional office administrators. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified and the ability to multitask and juggle several different instructions at once has become essential.
Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts.
This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.
What Do Participants Learn?
Define And Apply The New Roles Of Executive Assistants And Administrators To Meet Modern Challenges
Use Technology To Get More Done And To Stay Connected With The Office And Their Boss
File, Document, Sort, Index And Retrieve Corporate Documents, Records, And Reports To Organize Work Effectively
Create Quality Standards For A Motivating And Productive Office Environment
Demonstrate A Better Command Of The English Language
Identify And Improve The Competencies They Require To Keep Generating Added Value Services
Who Should Attend?
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: New Roles For New Times
The Changing Organization
The Role Of Management In The Workplace
The Main Tasks Of Office Managers
New Roles For New Times
Optimizing Communication And Influence
Fostering A Professional Attitude
Producing Results From Various Activities
Use Of Technology To Get Things Done
Section Two: Mastering Data Management, Indexing, And Archiving
Mastering Filing Systems
Five Secrets To Better File Organizing
The Records And Information Cycle
Common Problems In Records Management
Rules For Indexing Personal And Business Names
Cross-referencing Personal Names
Section Three: Creating A Motivating And Productive Office Environment
Design And Productivity
Feng Shui Office Design: The Art Of Working
Dealing With And Managing Diversity
Communication Across Cultures
Steps To Great Time Management
Dealing With Difficult Bosses
Inbox Zero: Managing Emails Effectively
Section Four: Advanced Communication Skills For Administrators
Types Of Communication
Tips For Smart Communication
Creating Powerful Short Presentations
Tips For Powerful Presentations
Key Characteristics Of Dynamic Speakers
The Four-step Communication Process
The Anatomy Of A Good Presentation
Advanced Business Writing
Managing The Reader’s Expectations
Using Positive And Courteous Language
Preparing Meeting Agendas And Minutes
Section Five: The Executive Assistant Success Toolbox