Administration and Office Management

Section One: New Roles For New Times

• The Changing Organization
• The Role Of Management In The Workplace
• The Main Tasks Of Office Managers
• New Roles For New Times
• Optimizing Communication And Influence
• Fostering A Professional Attitude
• Producing Results From Various Activities
• Use Of Technology To Get Things Done

Section Two: Mastering Data Management, Indexing, And Archiving

• Mastering Filing Systems
• Five Secrets To Better File Organizing
• Electronic Archiving
• Records Management
• The Records And Information Cycle
• Common Problems In Records Management
• Rules For Indexing Personal And Business Names
• Cross-referencing Personal Names

Section Three: Creating A Motivating And Productive Office Environment

• Design And Productivity
• Feng Shui Office Design: The Art Of Working
• Dealing With And Managing Diversity
• Communication Across Cultures
• Steps To Great Time Management
• Dealing With Difficult Bosses
• Inbox Zero: Managing Emails Effectively

Section Four: Advanced Communication Skills For Administrators

• Business Communication
• Communication Defined
• Types Of Communication
• Tips For Smart Communication
• Creating Powerful Short Presentations
• Tips For Powerful Presentations
• Key Characteristics Of Dynamic Speakers
• The Four-step Communication Process
• The Anatomy Of A Good Presentation
• Advanced Business Writing
• Managing The Reader’s Expectations
• Using Positive And Courteous Language
• Preparing Meeting Agendas And Minutes

Section Five: The Executive Assistant Success Toolbox

• Basic Modern Office Etiquette
• Telephone Etiquette
• Email Etiquette
• Event Planning And Execution
• Preparing For Meetings And Conferences
• Major Event Planning Elements
• The Event Toolbox
• Team And Leadership Skills
• Team Formation Stages
• Situational Leadership