Course Description
No office team can manage daily activities without professional office administrators. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified and the ability to multitask and juggle several different instructions at once has become essential.
Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts.
This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.
What Do Participants Learn?
- Define And Apply The New Roles Of Executive Assistants And Administrators To Meet Modern Challenges
- Use Technology To Get More Done And To Stay Connected With The Office And Their Boss
- File, Document, Sort, Index And Retrieve Corporate Documents, Records, And Reports To Organize Work Effectively
- Create Quality Standards For A Motivating And Productive Office Environment
- Demonstrate A Better Command Of The English Language
- Identify And Improve The Competencies They Require To Keep Generating Added Value Services
Who Should Attend?
- Management team
- Secretaries
- Office Managers
- Administrators
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: New Roles For New Times
- The Changing Organization
- The Role Of Management In The Workplace
- The Main Tasks Of Office Managers
- New Roles For New Times
- Optimizing Communication And Influence
- Fostering A Professional Attitude
- Producing Results From Various Activities
- Use Of Technology To Get Things Done
Section Two: Mastering Data Management, Indexing, And Archiving
- Mastering Filing Systems
- Five Secrets To Better File Organizing
- Electronic Archiving
- Records Management
- The Records And Information Cycle
- Common Problems In Records Management
- Rules For Indexing Personal And Business Names
- Cross-referencing Personal Names
Section Three: Creating A Motivating And Productive Office Environment
- Design And Productivity
- Feng Shui Office Design: The Art Of Working
- Dealing With And Managing Diversity
- Communication Across Cultures
- Steps To Great Time Management
- Dealing With Difficult Bosses
- Inbox Zero: Managing Emails Effectively
Section Four: Advanced Communication Skills For Administrators
- Business Communication
- Communication Defined
- Types Of Communication
- Tips For Smart Communication
- Creating Powerful Short Presentations
- Tips For Powerful Presentations
- Key Characteristics Of Dynamic Speakers
- The Four-step Communication Process
- The Anatomy Of A Good Presentation
- Advanced Business Writing
- Managing The Reader’s Expectations
- Using Positive And Courteous Language
- Preparing Meeting Agendas And Minutes
Section Five: The Executive Assistant Success Toolbox
- Basic Modern Office Etiquette
- Telephone Etiquette
- Email Etiquette
- Event Planning And Execution
- Preparing For Meetings And Conferences
- Major Event Planning Elements
- The Event Toolbox
- Team And Leadership Skills
- Team Formation Stages
- Situational Leadership