* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning.
Likewise, Quality problem solving and decision making is critical to career success no matter what your role in the organization. With rapid change bombarding us from all sides, the ability to apply logical, critical and creative thinking to a wide range of problems is more important than ever before.
What Do Participants Learn?
Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.
Who Should Attend?
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization including
Chief Executive Officer
Chief Financial Officer
Supervisor and Team Leaders
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Introduction and Definitions
Defining Problem Solving & Decision Making
Eight Essentials to Defining a Problem
Problem Solving in Action
Blocks to Effectiveness
Problem Solving in Action
Experience & knowledge
Unclear goals or the problem is too big or too vague
What it Means
Analyze the decision process
Types of Decisions
Facts vs. Information
Effective Group Decision Making
Working towards the decision
Avoiding fatal mistakes
individual action steps
The Problem Solving Tool kit
The Basic Tools
Degrees of Support
Creative Thinking Methods
Brainstorming & Brain writing
Flow Chart or mapping
Standard Methods to Problem Solving
Identify potential solutions
Phases of Problem Solving
Choose the best solution
Case Study: Fifth Avenue Glass Gallery
Analyzing the Problem solving and Decision Process
Creating a Cost-Benefit analysis
Planning and Organizing
Develop an action plan
Build-in monitors to assess the progress of the plan
Build-in a contingency plan to steer performance towards success