Amman, Brisbane, Dubai, Istanbul, London, Manchester
Leaders at all levels are the organization’s most valuable communication asset. Ignoring the need to develop and nurture leadership communication skills can be a huge detriment and contribute to failed business objectives. In this training course, we look at both of these ingredients of success and bring them together in a comprehensive and practical manner.
Not surprisingly, in an age where transparency and authenticity are considered as table stakes, communication must be treated as a key leadership competency. Executives, managers, and supervisors are perfectly positioned on the front lines to carry and reinforce consistent messages in a way that will be most well received by the individual employee. Unfortunately, communication is often treated as an afterthought in the development of strategic initiatives, left to managers who may be uncomfortable or underprepared to communicate the vision with employees.
From preparing and organizing your thoughts to analyzing the practical reality of what you want to accomplish, this course will cover it all. You will get the opportunity to discover your hidden talents and practice what you learn before going back to your workplace and influence people, events and your own future. In addition, you will learn how a great leader enhances communication flow within his organization, wins the hearts and minds of his followers, builds consensus and gets results even when faced with resistance or difficulty.
This course is designed to help you develop effective communication techniques that can be used for any level of audience. Learn your personal leadership style and how to address the challenges you may face in leading others at every stage of your life.
The course uses a mix of interactive techniques, such as brief presentations by the participants, practical team and individual exercises, self-evaluations, and case studies.
Benefits to Organization
The importance of communications to a company’s bottom line is indisputable. Effective communications has been associated with:
Increased employee engagement.
Improved retention and employee satisfaction.
Impact on trust.
Owning Your Voice.
Communicating with Confidence.
Global Communications Skills.
By the end of the course, participants will be able to:
Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader
Implement best practices for influencing peers, managers, subordinates, customers and other stakeholders
Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation and winning hearts and minds
Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation
Deliver powerful messages that lead to rapid action and that control emotions when facing resistance and conflict
Optimize internal communication and sell their organization’s vision, mission and values to their team members
Who Should Attend?
Superior communication skills training to strengthen leadership abilities to achieve greater success at all levels of their organization (small, medium and large enterprises) including:
Directors / business owners
Day 1: Organizing and Delivering Thoughts and Messages
Understanding Your Leadership Role And Its Relation To Communication
Organizing Your Ideas Using Mind Mapping
Presenting Vs. Public Speaking
Importance Of Communication To Any Leader
Essentials Of Public Speaking
Communicating Tasks And Assignments Effectively
Communicating Performance Issues
Case Study – Successful Leaders – How Did They Achieve?
Day 2: Earning Credibility as a Leader
Identifying The Characteristics Of A Credible Leader
Establishing Your Credibility Firmly
Five Main Sources Of Power Of Any Leader
Maximizing The Leader’s Effectiveness With Emotional Intelligence
Understanding The Ingredients Of Emotional Intelligence
Creating A Positive Professional Image Within The Organization
Changing Communication Style Depending On Team Member And Condition
Motivating Through Communication
Creating An Environment Of Engagement
Case Study: Royal London Proves The ROI Of Employees Engagement
Day 3: Winning Hearts and Minds Of People
Knowing Your Employees
Managing Your Employees’ Expectations
‘Selling’ Your Ideas To An Audience
Creating A Persuasive Message That Evokes The Right Emotions
Reframing A Message From Negative To Positive
Reframing A Message From Subjective To Objective
Adjusting Your Message To Accommodate The Audience’s Needs, Wants And Style
Communicating Difficult News Or Unpopular Messages
Leading And Communicating During A Crisis
Day 4: Building Consensus, Commitment and Cooperation
Principles Of Ethical Leadership
Ethical Dilemmas Faced By Leaders
Identifying Techniques For Building Consensus
Describing How To Secure Commitment And Cooperation To Your Change Initiatives
Exploring The Stages Of Effective Change Management
Creating Healthy Inter-Departmental Cooperation And Communication
Case Study: Rockwell Automation: Elevating A Communications Team From “Good” To “Great”
Day 5: Leading Organizational Communication
Controlling And Managing Rumours
Dealing And Managing Office Politics
Responding To Key Political Behaviour
The Four Types Of Grapevine Chain
Leading Cultural Change
Transparency In An Organization: How Far Should We Go?
Choosing The Right Channel For Communicating Your Message
Communicating And Leading Your Organizational Vision, Mission And Values
Final Discussion – Training Evaluation
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