Leaders with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress. Similarly, Emotional intelligence is often what differentiates good leaders from great leaders. What kind of leader are you? Use emotional intelligence to improve your leadership and relationship management skills.
This fast-paced workshop explores how emotional intelligence (EI) gives leaders a competitive advantage. Learn how it can encourage innovation, accountability, and amazing client service in your organization.
This comprehensive course will enhance your business and personal relationships, and help you motivate and manage yourself and others by fine-tuning your emotional intelligence and influencing skills.
Prior to attending training participants are asked to complete an EIQ16 online questionnaire. It measures your ability to accurately perceive emotions in yourself and others, use emotions to facilitate thinking, and understand and manage emotions.
Suitably tailored materials will be used throughout your course and your trainer will provide a balance of structured input together with discussion of case studies and scenarios relevant to your own particular context.
After the training participants will be able to:
Unlock the power of emotional intelligence to motivate your team.
Assess your emotional intelligence with the EIQ16 questionnaire.
Tune into your self-awareness and see yourself as others do.
Become a change catalyst and help others embrace the transition.
Influence and build rapport with a wider network of people
Day 1: The Fundamentals of Emotional Intelligence (EQ)
Module 1: Emotional Intelligence
Establishing a common Definition of EQ
Exploring intelligence as a multi-dimensional model
Module 2: The Benefits of EQ in Workplace
What Impact EQ has on your work?
Assessing your individual EQ baseline
How to apply EQ to become more authentic leader
Module 3: IQ and EQ
Difference between IQ and EQ
Relationship between IQ and EQ
Day 2: Self-awareness: The Key to Emotional Intelligence
Module 4: Expanding Self-Awareness
Balancing your brain’s internal Advisors: Emotional, Rational, Intuitive and Instinctual
The impact of head, heart and guts on behaviour
Module 5:The value of the EQ Competency Model
Evaluating a proven emotional competency model
Examine core skills competencies: self-awareness, empathy, self management, social awareness and nurturing relationships
Module 6: Appraising and Interpretation of your EQ
Outlining your personal profile
Determining your strengths, weaknesses and areas for development
Day 3: The Competent Self-Manager
Module 7: Recognizing and affirming your emotions
Benefiting from being honest and open with yourself
Expanding your behavioural repertoire for personal effectiveness
Emphasizing the importance of personal congruency
Steps to manage your emotions
Module 8: Developing personal authenticity
Demonstrating authentic leadership through your actions
Balancing personal effectiveness through greater control and flexibility of your emotional responses
Module 9: Applying EQ best practices
Differentiating between managers and leaders
Gaining insight into your leadership courage
Consciously thinking as a leader
Day 4: Leading With Courage and Social Awareness
Module 10: Taking Control of Your Negative Self-Talk
Banishing self-disempowering words
Reframing ineffective language
Disputing unhelpful thought processes
Module 11: Reading the emotional landscape
Recognizing and valuing the emotions of others
Expressing authentic thoughts and feelings
Reflecting and paraphrasing for effective listening
Module 12: Creating a productive team environment
Practicing self-disclosure to improve relationships
Applying the Johari Window framework
Leveraging active listening techniques
Responding thoughtfully to difficult people
Day 5: Communication and Emotionally Intelligent Team
Module 13: Facilitating effective communication
Applying strategies for managing relationships
Creating a positive emotional landscape
Actively engaging the emotions of others
Matching your words with your body language
Module 14: Building strong teamwork
Establishing group norms that bring out the best in teams
Constructively managing your workplace anger
Facilitating emotional honesty and trust
Module 15: Balancing individual team member roles
Handling strong emotional reactions
Motivating others through authentic leadership
Fostering employee engagement and morale
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