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CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers the administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.
CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.
This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.
After successful completion of this course, the you will be able to:
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
Describe how to maintain a Cisco Unified Communications solution
The primary target audiences for the course are:
Network administrators and network engineers
CCNA Collaboration candidates
Secondary audiences are:
Systems engineers
Cisco Unified Communications Call Control Options
Cisco Unified Communications Manager Express Overview
Cisco Unified Communications Manager Overview
Cisco Business Edition 6000
Cisco VCS and Cisco Expressway Series
Cisco Unified Communications Manager IM and Presence Service Overview
Cisco Unity Connection Overview
Cisco Prime Collaboration
Cisco TMS Overview
Overview of Traditional Voice Networks
Overview of Converged Voice Networks
Overview of Packet-Oriented Networks
Cisco Unified Communications Manager Administrator Interfaces
Cisco Unified Communications Manager Serviceability
Cisco Unified Communications Manager Services
Cisco Unified Communications Manager Operating System
Discovery 1: Verify System Information
Disaster Recovery System
Cisco Unified Reporting
Access the CLI
Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
User Management
Cisco VCS and Cisco TMS Administrative Interfaces
Cisco Unity Connection Administrator Interfaces
Cisco Unity Connection Serviceability
Discovery 3: Verify Voicemail Integration
Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
Cisco Unified Communications Manager Express Administrator Interfaces
Cisco Unified Communications Manager End-User Interfaces Overview
Customize User Website Permissions
Customize CCMUser Enterprise Parameters
End-User LDAP Authentication
Self Care Portal Devices
Cisco Unified Communications Manager Express End-User Interfaces
Authentication and Synchronization for End Users in Cisco Unity Connection
Administrator-Enabled User Login
Cisco Personal Communications Assistant
Cisco Unity Connection TUI
Cisco Unified Communications Manager SCCP Call Flows and Call Legs
Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
Cisco Unified Communications Manager Distributed Architecture Call Flow
Cisco Unified Communications Manager PSTN Backup Path Selection
AAR Call Flow
Dial Peer Overview
Inbound Dial Peer Selection
Outbound Dial Peer Selection
Cisco VCS Call Flows
Cisco Unified Communications Manager CoS Overview
Partitions and CSSs
Examples of Partitions and CSSs
Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
Cisco Unified Communications Manager Call Routing Overview
Cisco Unified Communications Manager Call Routing Logic
Digit Analysis
Cisco Unified Communications Manager Path Selection Configuration Elements
Hunt Groups
Call Admission Control
Regions
Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
Cisco Unified Communications Manager Express COR Overview
COR Behavior
Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
Cisco Unified Communications Manager Express Call Routing Overview
Trunk Groups
Ephone Hunt Group Overview
Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
End Users in Cisco Unified Communications Manager
Cisco Unified Communications Manager Express User Access Levels
Cisco Unified Communications Manager Express User Locale
Cisco Unified Communications Manager User Management Options
Cisco Unified Communications Manager LDAP Support
LDAP Integration: Synchronization
LDAP Integration: Authentication
LDAP Integration Considerations
Synchronization Agreements
LDAP Synchronization Configuration Procedure
LDAP Authentication Configuration
LDAP Custom Filter
Implement End Users in Cisco Unified Communications Manager Express
IP Phone Registration Process Overview
Cisco SCCP IP Phone Startup Process
Cisco SIP Phone Startup Process
Cisco Unified Communications Manager Network Configuration
IP Phone Configuration Requirements in Cisco Unified Communications Manager
IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
Discovery 9: Device Settings Configuration
Configuration Methods and Tools
Autoregistration
Manual Cisco IP Phone Configuration
Cisco Unified Communications Manager BAT
Self-Provisioning
Update the Endpoint Firmware from SCCP to SIP
Implement IP Phones in Cisco Unified Communications Manager Express
Configure Menu
View Menu
Configuration Tool Comparison
Cisco Extension Mobility in Cisco Unified Communications Manager
Call Forward Options
Shared Lines
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
This Course can be customized delivered to a group at your facility saving time and money.