Course Description
IT Projects are difficult as they demand constant attention and control. IT projects now live in an agile world where things can happen and the project manager must react and deal with these situations. The course is designed to provide the competencies needed to work within the IT project environment. The course is intended for professionals in IT technical and non-technical work areas who need to acquire a high competency in IT project management including project control, documentation, tools, and processes.
What Do Participants Learn?
- Understand the project management life cycle, methodology, and terminologies.
- Apply project templates for IT project management and control
- Anticipate possible project problems, opportunities, action steps, project contingencies & project risks.
- Appreciate the use of project management software.
- Understand how to implement an IT Project Management Office.
Who Should Attend?
- Managers
- IT Professionals
- IT Support Staff
- Any member of an IT team involved in the delivery of IT Services.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Background for an IT Project Manager
- IT project life cycle: initializing, planning, execution, monitoring & controlling, and closing processes
- Waterfall to Agile Project in IT
- Stakeholder conflicts of interest, and how to resolve them
- Selecting project manager and team members
- The role of a Project Management Office(PMO)
- IT Project Leadership, Conflict and Motivation Styles
Section Two: Project Initializing and Planning
- Decomposing a project (business) need
- Appraising IT project investments tangible and intangible quantification techniques
- Developing the IT Requirements
- Developing the Project Schedule
- Estimating and agreeing with the project resources
- Analysing the project plan
Section Three: Managing the Project
- Resource planning resource scheduling and resource leveling
- Determining roles and responsibilities for team members
- Risk and Issue Management identifying and controlling
- Issue and change management processes
- Controlling the Project Status
- Managing project vendors
Section Four: Executing the Project
- Executing the project plan
- Distribute project information to stakeholders management and technical reports
- The change control system (change management plan)
- Project performance measurement
- Create performance measurement report
- Baseline techniques / Earned Value Analysis (EVA)
Section Five: Closing the Project
- Validating the Scope
- Contract close-out administration procurement audits
- Verifying the Product
- Monitoring Customer Satisfaction
- How to use Lesson Learnt