* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Administrators and officers are constantly requested to expand their existing knowledge and skill set.This course has been developed to enrich the Admin professionals' knowledge in the areas of organizational structures, organizational systems, HR/Admin reporting, legal documentation, and effective operations management. In addition, the course provides an extensive body of knowledge on the competencies required for successful HR administrators.
What Do Participants Learn?
Identify the role of operations administrators within the HR structure of their organization
List and develop competencies required for successful HR administrators
Distinguish between various types of organizational structures and develop structures using Microsoft vision
Describe the core functions of HR/Admin systems and determine business requirements for their organization's HR system
Develop HR/Admin reports using different types of graphs and templates
Conflict resolution, emotional intelligence and situational decision making
Report writing, working on ERP and working on policies procedures of admin operations
Who Should Attend?
HR/Administrators and officers who wish to develop their knowledge and improve their HR administration skills
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Programme Introduction / Roles, Competences and Personal Effectiveness
Programme Introduction and Objectives
The competence model of skills, and values
Emotional and Chronistic Intelligence
Personal Competence Review
Time Management Constraints, resources, systems, other people and self
Handling Requests and Conflicting Priorities
Section Two: Team Working, Event & Travel arrangement
Team Working and Team Roles
Briefing skills, giving, receiving and passing on
Organising and participating in meetings, managing urgent travel reservations, learning international travel protocols
Aligning employees requests with the organizational budget and plan accordingly
Section Three: Managing Working Relationships / Communication Skills / Supervising Admin Staff
Delegation , giving and receiving
Coaching and Training Colleagues and Staff , skills of on job training
Communication and Listening Skills
Developing a Network of Working Relationships, influencing skills
Assertiveness and Conflict
People Problems and Problem People
Helping others Perform, case study
Section Four: Managing Time / Desk Management and Office Technology / Writing Skills.
Planning and Priority Setting
Office Layout and Ergonomics
Managing the paper-load and developing paperless systems
Getting the best from Office Technology
E-mail Efficiency and Etiquette
Writing and Editing Reports
Proof Reading Skills
Setting up or developing writing layout and style guidelines for the organisation
Writing & designing presentation slides
Section Five: Managing Information & Budgets / Improving digital skills
Principles of information management, scheduling, filtering and digesting
Interpreting and presenting statistical information
Designing and using graphs
Designing surveys, presenting findings and interpreting meaning