Human Resources KPIs

Section One: Introduction To Performance Management

• Introduction, The Context For Performance Management
• The Case For Performance Management
• Strategic And Integrated Performance Management
• The Principles And Building Blocks Of Effective Performance Management: Setting Objectives, Identifying The Key Performance Indicators And Managing Employee Performance
• The Role Of HR, Managers, Supervisors And Team Leaders Within Performance Management
• Motivational Theories And Models And Their Role In Performance Management

Section Two: Performance Management: Setting Objectives 

• What Are the Objectives?
• Setting Objectives
• The Importance Of Agreeing On Objectives
• Quantitative And Qualitative Objectives
• Smartmatic Objectives
• Setting Objectives, Exercise
• Achieving Vertical, Functional And Horizontal Integration

Section Three: Performance Management: Key Performance Indicators (KPIs)

• What Are KPIs,  Different Things To Different Organizations?
• The Objective And The Kpi,  What Is The Difference?
• What Are The KPIs For Your Organization
• KPI Exercise
• The Balanced Scorecard, Kaplan, And Norton
• The Purpose Of Employee Appraisal
• Some Practical Problems With Employee Appraisal

Section Four: Performance Management, Managing Performance

• Monitoring Employee Performance: Monthly, Quarterly And Annual Reviews
• Addressing The Performance Gap: Informal And Formal Approaches To Addressing Performance Problems
• Managing A Performance Problem, Exercise
• Improving Attendance At Work: Resolving Absence And Sick Absence Problems
• Agreeing On The Performance Appraisal Rating
• Performance Appraisal And The Link To Pay
• Forced Ranking And The Expected Distribution

Section Five: Giving And Receiving Feedback And Coaching

• Feedback Models And Providing Constructive And Developmental Feedback
• Giving And Receiving Feedback Exercise
• Coaching: The Ask, Tell Continuum And The 8 Steps To Effective Coaching
• Coaching Case Studies