Evaluating Performance & Quality Control on Employees

Section One: 

• Introduction
• Employee Performance
• What Are Performance Management And Performance Evaluation?
• The Case For Performance Management
• Strategic And Integrated Performance Management
• The Principles And Building Blocks Of Effective Performance Management: Setting Objectives, Identifying The Key Performance Indicators And Managing Employee Performance
• The Role Of HR, Managers, Supervisors And Team Leaders Within Performance Management

Section Two: 

• Purposes Of Formal Evaluation
• Establishing Evaluation Criteria
• Who To Evaluate Employees
• Individual Evaluation Methods
• Multiple-person Evaluation Methods
• Management By Objectives
• Considerations And Selection Of Evaluation Methods

Section Three: 

• Monitoring Employee Performance: Monthly, Quarterly And Annual Reviews
• Addressing The Performance Gap: Informal And Formal Approaches To Addressing Performance Problems
• Managing A Performance Problem Exercise
• Improving Attendance At Work: Resolving Absence And Sick Absence Problems
• Eliminating Rating Errors
• Avoiding Problems With Employees
• Conducting A Performance Evaluation Dialogue

Section Four: 

• Performance Factors: Non-supervisor 
• Performance Factors: Supervisor/Senior Staff 
• Rating Scale 
• Goal Evaluation 
• Future Goals
• Feedback Models And Providing Constructive And Developmental Feedback
• Giving And Receiving Feedback Exercise

Section Five: 

• Setting Performance Standards
• A Risk-management Approach
• Dealing With Contingencies
• Key Characteristics Of A High Performing Team
• Stages Of Group Development
• Ensuring That Results Are Seen And Credited
• Action Planning