Employee Relations: Motivation, Grievances and Discipline

Section One: The Core Role of Employee Relations

• The Context

• Change Management

• ER and Nationalisation

• Understanding the Rationale of ER

• The Core Role of ER

• The distinction between the role of ER and the role of the Manager

• The Impact on Policies and Procedures

• Change Agent and Employee Champion

• The Psychological Contract

Section Two: The ER function in Practice

• Communications

• Team Briefing

• Consultation

• Discipline - Gross misconduct

• Discipline - Poor performance

• Appeals

• Handling Sickness Absence

• Return To Work Interviews

• Notification Rules

• Trigger Mechanisms

Section Three: Supporting the Manager, Supervisor or Team Leader 

• Grievances

• Conducting the Grievance Interview

• Management’s right to manage

• Equal Opportunities

• Discrimination

• Equality and diversity

• Harassment and Bullying

• Motivation

Section Four:  Managing Performance, Counselling, Providing Employee Assistance

• The Performance Management Process

• Motivation And Goal Theory

• Giving Feedback

• Coaching

• Counseling - Managers And Supervisors

• Counseling Employees

• A Counselling Style Inventory

• Employee Assistance Programmes

 Section Five: Getting the Best from People

• Getting The Best From People

• Then Characteristics Of Leaders

• Leading Vs Managing

• Leadership Competencies

• Leadership Development

• 360-Degree Feedback

• Seminar Review

• Personal Development Planning