* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
The course is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organization. The course will enable the creation of a working environment in which all staff is able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.
What Do Participants Learn?
- Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
- Know how to manage change
- Be able to deal with performance problems and modify the behavior of employees
- Be able to influence the behavior of managers and team leaders
- Be able to operate disciplinary procedures and grievance procedure
- Know how to manage absence
- Understand the role of an Employee Assistance program
Who Should Attend?
- Managers
- Supervisors
- Executives
- Anyone involved in HR planning
- Anyone who is or will be responsible for human resources management
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: The Core Role of Employee Relations
The Context
Change Management
ER and Nationalisation
Understanding the Rationale of ER
The Core Role of ER
The distinction between the role of ER and the role of the Manager
The Impact on Policies and Procedures
Change Agent and Employee Champion
The Psychological Contract
Section Two: The ER function in Practice
Communications
Team Briefing
Consultation
Discipline - Gross misconduct
Discipline - Poor performance
Appeals
Handling Sickness Absence
Return To Work Interviews
Notification Rules
Trigger Mechanisms
Section Three: Supporting the Manager, Supervisor or Team Leader
Grievances
Conducting the Grievance Interview
Management’s right to manage
Equal Opportunities
Discrimination
Equality and diversity
Harassment and Bullying
Motivation
Section Four: Managing Performance, Counselling, Providing Employee Assistance
The Performance Management Process
Motivation And Goal Theory
Giving Feedback
Coaching
Counseling - Managers And Supervisors
Counseling Employees
A Counselling Style Inventory
Employee Assistance Programmes
Section Five: Getting the Best from People
Getting The Best From People
Then Characteristics Of Leaders
Leading Vs Managing
Leadership Competencies
Leadership Development
360-Degree Feedback
Seminar Review
Personal Development Planning
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Averest Training Certificate of Completion or delegates who attend and complete the training course
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