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** PREMIUM - Customize your learning experience
Course Description
Employee Relationship Management involves managing the relationship of each employee with the organization and with each other. Employee Relations influences every HR decision made in an organization.
The techniques in this training course will enable the creation of a working environment in which all staff is able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.
What Do Participants Learn?
- Know-How To Introduce And Manage An Effective Employee Relationship Programme
- Be Able To Relate The Role Of ER To The Role Of The Managers / Supervisor And Team Leader
- Be Able To Deal With Performance Problems And Modify The Behaviour Of Employees
- Be Able To Influence The Behaviour Of Managers And Team Leaders
- Be Able To Operate Disciplinary Procedures And Grievance Procedure
- Know-How To Manage Absence
- Understand The Role Of An Employee Assistance Programme
Who Should Attend?
- Managers
- Supervisors
- Executives
- Anyone Involved In HR Planning
- Anyone Who Is Or Will Be Responsible For Human Resources Management
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: The Core Role Of Employee Relations
- The Context
- Change Management
- Understanding The Rationale Of ER
- The Core Role Of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
- The Distinction Between The Role Of ER And The Role Of The Manager
- The Impact On Policies And Procedures
- The Psychological Contract
Section Two: The ER Function In Practice
- Communications
- Team Briefing
- Consultation
- Discipline - Gross Misconduct
- Discipline - Poor Performance
- Appeals
- Handling Sickness Absence
Section Three: Supporting The Manager, Supervisor Or Team Leader
- Grievances
- Conducting The Grievance Interview
- Management’s Right To Manage
- Equal Opportunities
- Discrimination
- Equality And Diversity
- Harassment And Bullying
- Motivation
Section Four: Managing Employee Performance And Engagement
- The Performance Management Process
- Motivation And Goal Theory
- Giving Feedback And Coaching
- Informal Participative Decision-making Programmes
- Job Enrichment
- Self-managed Work Teams
- Quality Circles And Kaizen
- Formal And Informal Consultation Programmes
- Employee Assistance Programmes
Section Five: Conflict Resolution - Documentation And Software
- Getting The Best From People
- Techniques For Resolving Conflict
- Conflict Management Programmes
- The Ground Rules
- Workplace Investigations
- The Importance Of Good Records-consider Cloud-based Software
- Personal Development Planning
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