Employee Relations & Engagement

Section One: The Core Role Of Employee Relations

• The Context
• Change Management
• Understanding The Rationale Of ER
• The Core Role Of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
• The Distinction Between The Role Of ER And The Role Of The Manager
• The Impact On Policies And Procedures
• The Psychological Contract

Section Two: The ER Function In Practice

• Communications
• Team Briefing
• Consultation
• Discipline - Gross Misconduct
• Discipline - Poor Performance
• Appeals
• Handling Sickness Absence

Section Three: Supporting The Manager, Supervisor Or Team Leader

• Grievances
• Conducting The Grievance Interview
• Management’s Right To Manage
• Equal Opportunities
• Discrimination
• Equality And Diversity
• Harassment And Bullying
• Motivation 

Section Four: Managing Employee Performance And Engagement

• The Performance Management Process
• Motivation And Goal Theory
• Giving Feedback And Coaching
• Informal Participative Decision-making Programmes
• Job Enrichment
• Self-managed Work Teams
• Quality Circles And Kaizen
• Formal And Informal Consultation Programmes
• Employee Assistance Programmes

Section Five: Conflict Resolution - Documentation And Software

• Getting The Best From People
• Techniques For Resolving Conflict
• Conflict Management Programmes
• The Ground Rules
• Workplace Investigations
• The Importance Of Good Records-consider Cloud-based Software
• Personal Development Planning