Writing Effective Policies and Procedures

Course Description

This course includes writing procedures to translate policy into ‘action’ and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The course gives delegates a framework for developing and documenting operational policies and procedures that apply to a wide range of situations. The course is experiential in nature, using real-life scenarios and case studies. Delegates will be given models and checklists for future use and reference.

What Do Participants Learn?

• Get an appreciation of the need for establishing new policies and procedures, as well as reviewing and revising existing ones
• Clearly understand the principles, guidelines, formats and writing styles of effective policies and procedures
• Have a simple framework to use to ensure a consistent approach is used for all policies and procedures
• Receive a practical experience in writing policies and procedures
• Understand policy and procedure implementation techniques, including communication and training strategies

Who Should Attend?

• Managers
• Supervisors
• Executives
• Anyone involved in HR planning
• Anyone who is or will be responsible for human resources management

What Will the Learning Experience Include?

Phase: 1

Introduce

• Comprehensive pre-program activities include:
• Web-based information forms & surveys completed by attendee.
• Direct consultation with the attendee about the expectations.

• During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
• Participants learn from expert trainers who have both academic and business experiences.
• Highly applicable training content & instructive activities for adding depth to training topics.
• **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.

Phase: 2

Explore & Practice

Phase: 3

Apply

• Apply & sustain the learning experience by using this ongoing support:
• To ensure participant has new skills or behavior progress.
• Optional, fee-based mentoring & coaching with the trainer.
• Training materials & additional documents (e-books, pdf files, presentations and articles)

• Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
• Participant's Evaluation
• Trainer's Evaluation

Phase: 4

EVALUATE