* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
A properly designed and effective performance management process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and reward and of the seminar, appraisal itself. The course will demonstrate how these techniques link to the role of HR and the role of the line manager.
What Do Participants Learn?
- Understand performance management in a multi-cultural environment
- Describe the purposes of performance management, from an organizational point of view
- Describe the purposes of performance management from an individual’s point of view
- Demonstrate the skills involved in each of the four steps of performance management
- Describe best practice in assisting with employee work-performance problems
- Make the links between performance management and corporate strategy
Who Should Attend?
- Managers
- Supervisors
- Executives
- Anyone involved in HR planning
- Anyone who is or will be responsible for human resources management
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Introduction to Performance Management
- Introduction, the context for performance management
- The case for Performance Management
- Strategic and integrated performance management
- The principles and building blocks of effective performance management: setting objectives, identifying the key performance indicators and managing employee performance
- The role of HR, managers, supervisors and team leaders within performance management
- Motivational theories and models and their role in performance management
Section Two: Performance management, Managing Performance
- Monitoring employee performance: monthly, quarterly and annual reviews
- Addressing the performance gap: informal and formal approaches to addressing performance problems
- Managing a performance problem exercise
- Improving attendance at work: resolving absence and sick absence problems
- Agreeing on the performance appraisal rating
- Performance appraisal and the link to pay
- Forced Ranking and the Expected Distribution
Section Three: Giving and Receiving Feedback and Coaching
- Feedback models and providing constructive and developmental feedback
- Giving and receiving feedback exercise
- Coaching: the ask/tell continuum and the 8 steps to effective coaching
- Coaching case studies
Section Four: Creating and sustaining high performance teams
- Key characteristics of a high performing team
- Stages of group development
- Role of team leader in achieving high performance
- Group shapes exercise with review, presentation, individual reflective exercise
Section Five: Setting performance measures and Reviewing and assessing performance
- Objective setting process
- Setting and communicating performance objectives
- Identifying core behaviours that drive high performance
- Presentation, the shoot out exercise with facilitated group review, group exercise and discussion
- Reviewing different levels of performance
- Objectively assessing and rating performance
- Case study with group learning review and discussion
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