Performance Management

Section One: Introduction To Performance Management

• Introduction, The Context For Performance Management
• The Case For Performance Management
• Strategic And Integrated Performance Management
• The Principles And Building Blocks Of Effective Performance Management: Setting Objectives, Identifying The Key Performance Indicators And Managing Employee Performance
• The Role Of HR, Managers, Supervisors And Team Leaders Within Performance Management
• Motivational Theories And Models And Their Role In Performance Management

Section Two: Performance Management,  Managing Performance

• Monitoring Employee Performance: Monthly, Quarterly And Annual Reviews
• Addressing The Performance Gap: Informal And Formal Approaches To Addressing Performance Problems
• Managing A Performance Problem Exercise
• Improving Attendance At Work: Resolving Absence And Sick Absence Problems
• Agreeing On The Performance Appraisal Rating
• Performance Appraisal And The Link To Pay
• Forced Ranking And The Expected Distribution

Section Three: Giving And Receiving Feedback And Coaching

• Feedback Models And Providing Constructive And Developmental Feedback
• Giving And Receiving Feedback Exercise
• Coaching: The Ask/Tell Continuum And The 8 Steps To Effective Coaching
• Coaching Case Studies

Section Four: Creating And Sustaining High-Performance Teams

• Key Characteristics Of A High Performing Team
• Stages Of Group Development
• Role Of Team Leader In Achieving High Performance
• Group Shapes Exercise With Review, Presentation, Individual Reflective Exercise

Section Five: Setting Performance Measures And Reviewing And Assessing Performance

• Objective Setting Process
• Setting And Communicating Performance Objectives
• Identifying Core Behaviours That Drive High Performance
• Presentation, The Shoot Out Exercise With Facilitated Group Review, Group Exercise And Discussion
• Reviewing Different Levels Of Performance
• Objectively Assessing And Rating Performance
• Case Study With Group Learning Review And Discussion