* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
This Evaluating Performance & Quality Control on Employees course examines the role of performance evaluation, management and quality control in supporting the strategic objectives of the organisation and how an adequate system in this area can contribute to driving employee performance. The module will equip participants with the necessary skills and a critical understanding of the performance review process, as well as its challenges.
Participants will be exposed to real-life practices of performance evaluation and also, explore both the benefits and potential pitfalls of different performance assessment methodologies. These will help them to consider different factors for designing an effective performance management system at their workplace.
What Do Participants Learn?
Differentiate between performance management and performance evaluation.
Compare the advantages of various performance evaluation methods.
Establish evaluation criteria and select appropriate performance evaluation methods.
Analyse various types of rating errors that can occur in performance evaluation programmes.
Describe the process of feedback review and the skills required for it.
Who Should Attend?
Managers and supervisors,
Anyone else who wants to conduct performance evaluations that get results
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
What are Performance Management and Performance Evaluation?
The case for Performance Management
Strategic and integrated performance management
The principles and building blocks of effective performance management: setting objectives, identifying the key performance indicators and managing employee performance
The role of HR, managers, supervisors and team leaders within performance management
Purposes of Formal Evaluation
Establishing Evaluation Criteria
Who to Evaluate Employees
Individual Evaluation Methods
Multiple-person Evaluation Methods
Management By Objectives
Considerations and Selection of Evaluation Methods
Monitoring employee performance: monthly, quarterly and annual reviews
Addressing the performance gap: informal and formal approaches to addressing performance problems
Managing a performance problem exercise
Improving attendance at work: resolving absence and sick absence problems
Eliminating Rating Errors
Avoiding Problems with Employees
Conducting a Performance Evaluation Dialogue
Performance Factors: Non-Supervisor
Performance Factors: Supervisor/Senior Staff
Feedback models and providing constructive and developmental feedback