* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
This examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation. The techniques in this seminar will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.
What Do Participants Learn?
Know how to introduce and manage an effective employee relationship programme
Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
Be able to deal with performance problems and modify the behaviour of employees
Be able to influence the behaviour of managers and team leaders
Be able to operate disciplinary procedures and grievance procedure
Know how to manage absence
Understand the role of an Employee Assistance programme
Who Should Attend?
Anyone involved in HR planning
Anyone who is or will be responsible for human resources management
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section 1: The Core Role of Employee Relations
Understanding the Rationale of ER
The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
The Distinction between the Role of ER and the Role of the Manager
The Impact on Policies and Procedures
The Psychological Contract
Section 2: The ER Function in Practice
Discipline - Gross Misconduct
Discipline - Poor Performance
Handling Sickness Absence
Section 3: Supporting the Manager, Supervisor or Team Leader
Conducting the Grievance Interview
Management’s Right to Manage
Equality and Diversity
Harassment and Bullying
Section 4: Managing Employee Performance and Engagement
The Performance Management Process
Motivation and Goal Theory
Giving Feedback and Coaching
Informal Participative Decision-making Programmes
Self-Managed Work Teams
Quality Circles and Kaizen
Formal and Informal Consultation Programmes
Employee Assistance Programmes
Section 5: Conflict Resolution - Documentation and Software
Getting the Best from People
Techniques for Resolving Conflict
Conflict Management Programmes
The Ground Rules
The Importance of Good Records-consider cloud-based software