|Short code||Starting date||Duration||Venue||Price|
|SMC 136||19/08/2019||5 Days||Manchester, London, Istanbul, Dubai, Brisbane, Amman||$4,500|
|SMC 136||02/09/2019||5 Days||Manchester, London, Istanbul, Dubai, Brisbane, Amman||$4,500|
|SMC 136||07/10/2019||5 Days||Manchester, London, Istanbul, Dubai, Brisbane, Amman||$4,500|
|SMC 136||04/11/2019||5 Days||Manchester, London, Istanbul, Dubai, Brisbane, Amman||$4,500|
|SMC 136||02/12/2019||5 Days||Manchester, London, Istanbul, Dubai, Brisbane, Amman||$4,500|
Travelers today have higher customer service expectations than in the past. They also have more price points to choose from and an ever-increasing variety of lodging alternatives.
Therefore, management need to create excellent customer service experience for their customers and guests, there needs to a service strategy and customer service process. This must be evaluated on a continuous basis, and should accurately reflect the customer journey.
Furthermore, management who understand and communicate excellent customer service will enable the whole company to prosper. This process is not a “once off” and requires regularly evaluation and improvement with training to provide excellent service.
Financial survival in years to come mandates that each of your employees deliver superior service to every guest at all times. That is what builds guest loyalty and repeat bookings. The “internal” customer is also an integral part of a successful outcome.
A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards.
Benefits to Organization
Who Should Attend?
Anyone interested in or currently working in the hospitality industry including:
Day 1: Customer Service, expectations and exceptional customer experience
Day 2: Understand the dynamics and profile of your customer
Day 3: Relationship between Sales and Customer Service
Day 4: Successful Techniques to Customer Focused Culture and CRM
Day 5: Importance of Emotional Drivers and Experiential learning
We always want to improve the quality of our courses. Please select any reasons why you feel this course is inadequate (check all that apply).