This course will provide an understanding of the main issues which allow management and supervision; such as proactive planning, understanding of the customer relations, effective communication skills, proper time management, Understanding human resource reactions and interaction and finally helping the new managers and supervisors to use effective leadership style and management techniques.
Understand and develop skills necessary for new managers & supervisors.
Learn the importance to set goals and plan effectively and efficiently.
Learn the importance of managing with strategic thinking.
Develop the ability to establish a customer focus in management.
Develop positive interpersonal techniques for better people relationships.
Improve their ability to make a higher quality decision.
Apply concepts of team building, team performance, and motivation.
Learn how to establish and maintain time management techniques.
Understand the importance of the performance standards and develop plans to improve this performance.
To build up the essential managerial orientation and skills in the newly promoted and second in line managers.
Who Should Attend?
New and second in line managers
Anyone who is or will be responsible for managing teams or individuals
Anyone aspiring to increase his capabilities in this area
Identification of management and supervisory leadership skills.
Challenges supervisors face in dynamic, changing new organizations.
Identifying the life cycle of organizations.
The role of leadership in today’s successful organization.
Understanding the role of strategic management in leadership
The importance of the leadership of a customer focus.
Developing goals and objectives that align with the company’s business plan.
Integrating goals, scope, work structure and management planning.
Developing a concept of planning based on standardized principles.
Identifying the role of stakeholders I effective planning.
Using a planning process to set planning goals and get work started.
Determining how person’s style of work affects time management.
Using a process to identify time issues and solutions to the issues.
Learning how empowerment is used in time management.
Importance of leadership and communication methods.
Learning the impact of verbal and non-verbal communication.
Characteristics of interpersonal interaction for individuals.
Identification of the personal interaction styles.
Individual strengths and challenges of interpersonal interaction styles.