A properly designed and effective performance management process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and reward and of the seminar, appraisal itself. The course will demonstrate how these techniques link to the role of HR and the role of the line manager.
Understand performance management in a multi-cultural environment
Describe the purposes of performance management, from an organizational point of view
Describe the purposes of performance management from an individual’s point of view
Demonstrate the skills involved in each of the four steps of performance management
Describe best practice in assisting with employee work-performance problems
Make the links between performance management and corporate strategy
Who Should Attend?
Anyone involved in HR planning
Anyone who is or will be responsible for human resources management
Day One: Introduction to Performance Management
Introduction – the context for performance management
The case for Performance Management
Strategic and integrated performance management
The principles and building blocks of effective performance management: setting objectives, identifying the key performance indicators and managing employee performance
The role of HR, managers, supervisors and team leaders within performance management
Motivational theories and models and their role in performance management
Day Two: Performance management: Setting Objectives
What are objectives?
The importance of agreeing on objectives
Quantitative and Qualitative objectives
Setting objectives – exercise
Achieving vertical, functional and horizontal integration
Day Three: Performance management: Key Performance Indicators (KPIs)
What are KPIs – different things to different organizations?
The objective and the KPI – what’s the difference?
What are the KPIs for your organization
The balanced scorecard (Kaplan and Norton)
The purpose of employee appraisal
Some practical problems with employee appraisal
Day Four: Performance management – Managing Performance
Monitoring employee performance: monthly, quarterly and annual reviews
Addressing the performance gap: informal and formal approaches to addressing performance problems
Managing a performance problem – exercise
Improving attendance at work: resolving absence and sick absence problems
Agreeing on the performance appraisal rating
Performance appraisal and the link to pay
Forced Ranking and the Expected Distribution
Day Five: Giving and Receiving Feedback and Coaching
Feedback models and providing constructive and developmental feedback
Giving and receiving feedback exercise
Coaching: the ask/tell continuum and the 8 steps to effective coaching
Coaching case studies
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