This training course helps participants to understand the importance of business etiquette and how it can be applied to the working environment. The course will introduce participants to a combination of cultural, professional and societal rules which highlight polite behavior and respect. And finally, it will help participants to learn how to interact properly within a business, not only in face to face interactions but also when using emails, in virtual meetings and phone conversations
Identify what is meant by business etiquette.
Understand the importance of both professional and cultural expectations.
Learn how to respond in a professional manner to the customer and work colleagues.
Learn and understand the differences in electronic forms of etiquette.
Identify and be aware of the importance of ethical business behavior.
Who Should Attend?
Anyone who is interested in the field
What is meant by business etiquette and how it could be applied to the business working environment?
Appreciate diverse cultures and cultural differences.
Be aware of others’ values and expectations.
Learn about local conventions, respect status, and introduction and first meetings.
Appreciate the values and expectations of different cultures.
Be able to determine which etiquette style is best suited to particular cultures.
Be aware of the correct forms of address and understand how to effectively communicate verbally in a polite manner.
Be able to interact professionally by phone, letter, and email.
Appreciate the importance of, and learn how to behave in a professional manner.
Understand meeting protocol, preparation, and attendance.
Appreciate the issues involved with regard to disability in the workplace.
Understand how to chair and set out a meeting agenda.
Learn how to deal with difficult customers and complaints and how would affect their perception of the business.
Learn how to maintain a polite and professional manner in difficult situations.
Learn how to manage stress and disappointment in the workplace in an appropriate professional manner.
Learn how to deal with difficult colleagues/employees.
What is understood by business ethics and its associated benefits?
Appreciate the importance of behaving in an ethical manner.
Dealing with harassment in the workplace.
Be aware of how to deal with conflict over ethical issues that arise at work.
NOT INTERESTED IN THIS COURSE?
We always want to improve the quality of our courses. Please select any reasons why you feel this course is inadequate (check all that apply).