* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.
What Do Participants Learn?
- Understand the key processes of a quality system and its implementation
- Develop a quality culture to increase customer satisfaction
- Apply quality and service best practices in aviation
- Reduce costs using quality principles
- Understand the quality standards
Who Should Attend?
- Managers
- Supervisors
- Air Navigation Service Providers
- Civil Aviation Authorities
- Airports staff
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
- The model for quality management and customer service.
- Quality culture
- Quality principles
- A process approach
- ISO 9001: 2008 model and the ISO 9000 family of standards
- Quality, costs and process efficiency
- Quality and service policies
- Quality management standards
- Customer service standards
- Quality and service audits
- Organization for quality management
- Integration of other management standards to a quality management system
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GSM Network Technology (10 Days)
Land Acquisition, Resettlement and Social Sustainability
Data Centre for Telecommunication
Fiber Optics Technique
CRM in Telecommunications
Telecom Technologies for Business
Beyond Regulation Stimulating Telecom Competition
Telecom Regulation for Today`s World
Petroleum Project Economics
Petroleum Refinery Processing
Oil & Gas Field Operations
International Oil Supply, Transportation, Refining & Trade
Understanding Success Factors in Oil & Gas Industry
Oil & Gas Commercial Contracts & Negotiation Skills
Finance & Accounting for the Oil & Gas Industry
Petroleum Engineering
Fundamentals of Oil and Gas Industry
Risk Management for Oil & Gas Projects
Oil & Gas Gravity Separation
Natural Gas Liquids Recovery (NGLs)
Natural Gas Dehydration Technology
Basic Instrumentation For Process Operators
Test Shadi
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Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
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On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.