* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.
What Do Participants Learn?
- Understand the key processes of a quality system and its implementation
- Develop a quality culture to increase customer satisfaction
- Apply quality and service best practices in aviation
- Reduce costs using quality principles
- Understand the quality standards
Who Should Attend?
- Managers
- Supervisors
- Air Navigation Service Providers
- Civil Aviation Authorities
- Airports staff
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Download Brochure
Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.