* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
This course provides an in-depth understanding of the complexities of running an airport terminal and the common problems faced by duty terminal managers in their daily operations. Participants will learn how to effectively manage the software and hardware of an international airport. Issues relating to the handling of various emergencies, managing passengers in distress and issues faced by other airport users will also be discussed.
What Do Participants Learn?
- Understand the terminal operations
- Identify key facilities management
- Understand the airport landscaping
- Understand the typical hub airport
Who Should Attend?
- Managers
- Terminal duty supervisors
- Airport personnel who need to learn how to deal with issues encountered in airport terminal operations.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
- Overview of Airport Terminal Management
- Passenger Terminal Development
- Terminal Management
- Introduction to a Typical Hub Airport – Pursuit of Service Excellence
- Terminal Operations and Best Practices
- Airport Bench-marking and Its Importance
- Example of Airport Bench-marking on Service, Product, and Facility
- Quality Service Management – Building a Service Culture
- Facilities Management (Internal)
- Airport Landscaping
- Crisis Communication Management and Set-up
- Managing Airline Operators
- Working with Government Agencies
- Managing the Services Providers
- Role of Airport Facilitation Committee/Airline Operators Committee
- Strategies for Management
- studies cases
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Averest Training Certificate of Completion or delegates who attend and complete the training course
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