* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
This course provides an in-depth understanding of the complexities of running an airport terminal and the common problems faced by duty terminal managers in their daily operations. Participants will learn how to effectively manage the software and hardware of an international airport. Issues relating to the handling of various emergencies, managing passengers in distress and issues faced by other airport users will also be discussed.
What Do Participants Learn?
Understand the terminal operations
Identify key facilities management
Understand the airport landscaping
Understand the typical hub airport
Who Should Attend?
Terminal duty supervisors
Airport personnel who need to learn how to deal with issues encountered in airport terminal operations.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Overview of Airport Terminal Management
Passenger Terminal Development
Introduction to a Typical Hub Airport – Pursuit of Service Excellence
Terminal Operations and Best Practices
Airport Bench-marking and Its Importance
Example of Airport Bench-marking on Service, Product, and Facility
Quality Service Management – Building a Service Culture
Facilities Management (Internal)
Crisis Communication Management and Set-up
Managing Airline Operators
Working with Government Agencies
Managing the Services Providers
Role of Airport Facilitation Committee/Airline Operators Committee