General Insurance Claims Management

Course Description

This program is conducted as a combination of themed lectures and group exercises and aims to help the delegates appreciate the key difference between case underwriting and portfolio management. The participants will understand how to interpret indicators, identify portfolio hot spots and outline portfolio remediation plans. In addition, they will also understand the strategic importance of portfolio management for any insurance business, gain an awareness of the internal and external drivers of portfolio results and become familiar with the process of influencing the portfolio outcomes for delivering the strategic goals for the business.

What Do Participants Learn?

• Interpretation of indicators
• Case underwriting
• Portfolio management
• Internal and external drivers of portfolio
• Portfolio remediation
  

Who Should Attend?

• Employees working in claims areas
• Managers and Senior Executives who are required interpret claims reports and implement remediation
• Internal Auditors
• Individuals in finance and other support functions who wish to strengthen their knowledge of claims
• Brokers who wish to enhance their understanding of claims

What Will the Learning Experience Include?

Phase: 1

Introduce

• Comprehensive pre-program activities include:
• Web-based information forms & surveys completed by attendee.
• Direct consultation with the attendee about the expectations.

• During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
• Participants learn from expert trainers who have both academic and business experiences.
• Highly applicable training content & instructive activities for adding depth to training topics.
• **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.

Phase: 2

Explore & Practice

Phase: 3

Apply

• Apply & sustain the learning experience by using this ongoing support:
• To ensure participant has new skills or behavior progress.
• Optional, fee-based mentoring & coaching with the trainer.
• Training materials & additional documents (e-books, pdf files, presentations and articles)

• Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
• Participant's Evaluation
• Trainer's Evaluation

Phase: 4

EVALUATE