Agile, Scrum & DevOps:
Certified Agile Service Manager (CASM) Training
Accreditited by DevOps
500 Learners
Intermediate
In the world of operations, a Certified Agile Service Manager (CASM) is the equivalent of a Certified Scrum Master (CSM). Scrum Masters and Agile Service Managers have the ability to instill agile thinking across a whole IT organization, which may serve as the foundation for a culture of DevOps.
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Certified Agile Service Manager (CASM) Training
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Certified Agile Service Manager (CASM) Certification Training
Course Overview
This course provides an introduction to Agile Service Management, which involves applying agile thinking to service management processes and incorporating agile thinking into process design initiatives. The use of agile thinking inside information technology not only increases its efficiency but also helps it to continue delivering value in spite of changing needs.
Course Overview
What You Will Learn?
  • Concepts from Agile and Scrum should be used to the planning and enhancement of IT service management processes.
  • Take into account the fact that it is more essential to "be agile" than it is to "do agile."
  • Agile and IT service management approaches should be hybridised to provide end-to-end agile service management.
Course Key Features
  • Take part in one-of-a-kind activities that are specifically intended to put your training to use.
  • Carry with you, as part of your post-training, examples of papers, templates, tools, and strategies.
  • Access to the extra sources of knowledge and communities provided by the DevOps Institute
  • Included in this package is the exam required to validate certification.
Training Options
In-Class
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Online Instructor-Led
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Certified Agile Service Manager (CASM) Training Schedule
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Certified Agile Service Manager (CASM) Training Curriculum
Eligibility
Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders
Pre-requisities
Familiarity with IT software development and operations responsibilities
Course Content
Certified Agile Service Manager (CASM) Certification Training
Section 01 - Module 1
Agile Review
The IT challenge today
Why Agile
Manifesto & Principles
Section 02 - Module 2
Agile Practices
Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery
Section 03 - Module 3
Defining Agile Service Management
Value
Agile Process Design
Agile Process Improvement
Section 04 - Module 4
Process Design
The elements of a process
The 10 steps of process design
Characteristics of an Agile Process
Minimum Viable Product
Creating user stories
Section 05 - Module 5
Agile Service Management artifacts
Process backlog
User stories and ITSM processes
Scrum events
Definition of Done
Section 06 - Module 6
Agile Process Improvement
Agile Process Improvement audits
The Process Backlog as a CSI Register
CSI Sprints and Plan-Do-Check-Act
Certified Agile Service Manager (CASM) Exam & Certification
A DevOps Institute Certification will help advance your career, grow professionally, and develop new skills while gaining relevant knowledge, igniting innovative ideas, and fostering continuous learning.
Certified Agile Service Manager (CASM) Exam & Certification
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