Agile, Scrum & DevOps:
Certified Agile Service Manager (CASM) Training
Accreditited by DevOps
500 Learners
Intermediate
A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Scrum Masters and Agile Service Managers can instil agile thinking into the entire IT organisation as the basis of a DevOps culture.
Certified Agile Service Manager (CASM) Training
Accreditation With
Certified Agile Service Manager (CASM) Certification Training
Course Overview
This course introduces Agile Service Management - applying and integrating agile thinking into service management processes and process design projects. Agile thinking improves IT’s efficiency and enables IT to continue to deliver value in the face of changing requirements.
What You Will Learn?
  • Apply Agile and Scrum concepts to ITSM process design and improvement
  • Understand that it is more important to “be agile” than “do agile.”
  • Cross-pollinate Agile and ITSM practices to support end-to-end Agile Service Management
Course Key Features
  • Participate in unique activities designed to apply training
  • Take sample documents, templates, tools and techniques with your post-training
  • Access to DevOps Institute additional sources of information and communities
  • The exam is included to test for certification
Training Options
In-Class
Starts from
No price
Online Instructor-Led
Starts from
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Certified Agile Service Manager (CASM) Training Schedule
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Certified Agile Service Manager (CASM) Training Curriculum
Eligibility
Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders
Pre-requisities
Familiarity with IT software development and operations responsibilities
Course Content
Certified Agile Service Manager (CASM) Certification Training
Section 01 - Module 1
Agile Review
The IT challenge today
Why Agile
Manifesto & Principles
Section 02 - Module 2
Agile Practices
Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery
Section 03 - Module 3
Defining Agile Service Management
Value
Agile Process Design
Agile Process Improvement
Section 04 - Module 4
Process Design
The elements of a process
The 10 steps of process design
Characteristics of an Agile Process
Minimum Viable Product
Creating user stories
Section 05 - Module 5
Agile Service Management artifacts
Process backlog
User stories and ITSM processes
Scrum events
Definition of Done
Section 06 - Module 6
Agile Process Improvement
Agile Process Improvement audits
The Process Backlog as a CSI Register
CSI Sprints and Plan-Do-Check-Act
Certified Agile Service Manager (CASM) Exam & Certification
A DevOps Institute Certification will help advance your career, grow professionally, and develop new skills while gaining relevant knowledge, igniting innovative ideas, and fostering continuous learning.
Certified Agile Service Manager (CASM) Exam & Certification
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