Agile, Scrum & DevOps:
Certified Agile Process Owner (CAPO)® Certification Training
Accreditited by DevOps
500 Learners
Intermediate
A person who is responsible for the performance of a process and for ensuring that the process produces value to the stakeholders in the process is called a "process owner." Process owners are responsible for managing the needs of process stakeholders, translating those requirements into performance targets for the process, and supervising the whole of the lifecycle for process design and improvement.
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Certified Agile Process Owner (CAPO)® Certification Training
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Certified Agile Process Owner (CAPO)® Certification Training
Course Overview
This course outlines process owner roles and trains a process owner to manage the design, reengineering, and improvement of ITSM processes, especially Agile Service Management. Participants will learn how to use Agile and Lean ideas and techniques to implement a "just enough" approach and continuously align process performance with overall company objectives.
Course Overview
What You Will Learn?
  • Controlling and prioritizing a processing backlog
  • Process performance should be monitored and measured.
  • Perform process audits and find areas for improvement.
  • Work with process stakeholders and other process owners to achieve your goals.
  • Manage the creation and improvement of Agile processes.
  • Handle the activities of organizational transformation.
Course Key Features
  • Take part in one-of-a-kind activities that are geared at putting your knowledge into practice.
  • Carry along some example papers, templates, tools, and strategies with you while you go through your post-training.
  • Access to additional forums and knowledge sources, as well as membership in the DevOps Institute
  • The exam is included as part of the certification process.
Training Options
In-Class
Starts from
No price
Online Instructor-Led
Starts from
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Certified Agile Process Owner (CAPO)® Certification Training Schedule
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Certified Agile Process Owner (CAPO)® Certification Training Curriculum
Eligibility
Process Owners Process Managers Employees and managers responsible for designing, re-engineering or improving processes Consultants guide their clients through process improvement initiatives Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes
Pre-requisities
Familiarity with Scrum Familiarity with IT services
Course Content
Certified Agile Process Owner (CAPO)® Certification Training
Section 01 - Module 1
Introduction
Why Processes are Important
Why Agility is Important
Why the Process Owner Role is important
Section 02 - Module 2
Process Design Basics
The Elements of a Process
Process Owner Responsibilities
Section 03 - Module 3
Process Owner Knowledge, Skills and Attributes
Selecting a Process Owner
Related Roles
Section 04 - Module 4
The Characteristics of an Agile Process
Agile Basics
Scrum Basics
Agile Service Management Basics
Section 05 - Module 5
Agile Process Design
Creating and Populating a Process Backlog
User Story Mapping
Ordering and Maintaining the Process Backlog
Process Design Sprints
The Process Owner and Sprint Events
Process Implementation
Section 06 - Module 6
Agile Process Improvement
Aligning Processes with Strategic Goals
CSI Sprints and Plan-Do-Check-Act
Sustaining Improvements
Assessing Process Maturity
Implementing Process Improvements
Section 07 - Module 7
Measuring Value
Demonstrating Value
Leading and Lagging Performance Indicators
Critical Success Factors and Key Performance Indicators
Service Level Agreements and Operational Level Agreements
Level Agreements
Conducting Measurement Reviews
Communicating Performance
Certified Agile Process Owner (CAPO)® Exam & Certification
A DevOps Institute Certification will help advance your career, grow professionally, and develop new skills while gaining relevant knowledge, igniting innovative ideas, and fostering continuous learning.
Certified Agile Process Owner (CAPO)® Exam & Certification
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