Agile, Scrum & DevOps:
Certified Agile Process Owner (CAPO)® Certification Training
Accreditited by DevOps
500 Learners
Intermediate
A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
Certified Agile Process Owner (CAPO)® Certification Training
Accreditation With
Certified Agile Process Owner (CAPO)® Certification Training
Course Overview
This course describes process owner responsibilities and prepares a process owner to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes, particularly in Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place a 'just enough' strategy and continually align process performance with overall business goals.
What You Will Learn?
  • Manage and prioritize a processing backlog
  • Monitor and measure process performance
  • Conduct process reviews and identify improvements
  • Collaborate with process stakeholders and other process owners
  • Oversee Agile process design and improvement activities
  • Manage organizational change activities
Course Key Features
  • Participate in unique activities designed to apply training
  • Take sample documents, templates, tools and techniques with your post-training
  • Access to DevOps Institute additional sources of information and communities
  • The exam is included to test for certification
Training Options
In-Class
Starts from
No price
Online Instructor-Led
Starts from
No price
Certified Agile Process Owner (CAPO)® Certification Training Schedule
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Certified Agile Process Owner (CAPO)® Certification Training Curriculum
Eligibility
Process Owners Process Managers Employees and managers responsible for designing, re-engineering or improving processes Consultants guide their clients through process improvement initiatives Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes
Pre-requisities
Familiarity with Scrum Familiarity with IT services
Course Content
Certified Agile Process Owner (CAPO)® Certification Training
Section 01 - Module 1
Introduction
Why Processes are Important
Why Agility is Important
Why the Process Owner Role is important
Section 02 - Module 2
Process Design Basics
The Elements of a Process
Process Owner Responsibilities
Section 03 - Module 3
Process Owner Knowledge, Skills and Attributes
Selecting a Process Owner
Related Roles
Section 04 - Module 4
The Characteristics of an Agile Process
Agile Basics
Scrum Basics
Agile Service Management Basics
Section 05 - Module 5
Agile Process Design
Creating and Populating a Process Backlog
User Story Mapping
Ordering and Maintaining the Process Backlog
Process Design Sprints
The Process Owner and Sprint Events
Process Implementation
Section 06 - Module 6
Agile Process Improvement
Aligning Processes with Strategic Goals
CSI Sprints and Plan-Do-Check-Act
Sustaining Improvements
Assessing Process Maturity
Implementing Process Improvements
Section 07 - Module 7
Measuring Value
Demonstrating Value
Leading and Lagging Performance Indicators
Critical Success Factors and Key Performance Indicators
Service Level Agreements and Operational Level Agreements
Level Agreements
Conducting Measurement Reviews
Communicating Performance
Certified Agile Process Owner (CAPO)® Exam & Certification
A DevOps Institute Certification will help advance your career, grow professionally, and develop new skills while gaining relevant knowledge, igniting innovative ideas, and fostering continuous learning.
Certified Agile Process Owner (CAPO)® Exam & Certification
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